Global Financial Solutions Specialist
3 days ago
About Airwallex
Airwallex is a unified payments and financial platform for global businesses. With a unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide to manage their finances efficiently. Our team of experts located across more than 20 offices globally is dedicated to providing innovative solutions for our clients.
We are seeking an experienced Account Manager to join our growing team in New York. As an integral part of our sales organization, you will be responsible for cultivating and expanding strong relationships with our SME & Growth clients in the US. You'll play a pivotal role in enhancing customer satisfaction, driving account growth, and positioning Airwallex as the leading global financial platform.
Responsibilities:
- Develop and maintain deep relationships with key stakeholders within your assigned accounts
- Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
- Become an expert on the Airwallex product suite, specifically our Payments product
- Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
- Proactively identify opportunities to expand your clients' use of Airwallex's products
Requirements:
- 3+ years of experience in account management or sales, within the fintech or payments industry
- Strong understanding of payment processing concepts, including different payment methods, transaction flows, and industry regulations
- Familiarity with API integrations and their role in payment solutions
- Proven track record of building and maintaining strong client relationships
- Excellent communication and presentation skills, both verbal and written
- Ability to identify, analyze, and resolve client issues efficiently and effectively
- Proficiency in Salesforce or similar CRM tools
- Strong analytical skills and ability to interpret complex data
Pay Rate:$120,000 - $180,000 per annum, depending on experience.
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