Business Relationship Manager

1 day ago


New York, New York, United States Global Relay Full time

Global Relay, a pioneering enterprise information archiving company, seeks an ambitious Business Relationship Manager to drive growth and excellence in customer relationships.

Salary and Benefits

The estimated annual salary for this role is $80,000 - $110,000, depending on location and experience. Our comprehensive benefits package includes extended health coverage, short-term and long-term disability insurance, a health spending account, paid sick days, maternity/parental leave, commuter benefits, corporate bonuses, and a 401(k) retirement plan with company contribution matching.

About the Role

As a Business Relationship Manager at Global Relay, you will be responsible for managing ongoing relationships with small- to medium-sized business (SMB) accounts, providing world-class service, and resolving customer inquiries. You will work closely with various departments, including Sales, Legal, Accounting, Provisioning, and Customer Support, to solve critical customer issues and update Salesforce CRM.

To succeed in this role, you should have a degree or diploma and/or 2+ years of account management or customer service experience, preferably in the information technology sector with an understanding of cloud solutions. You should possess a professional business manner, excellent communication skills, and the ability to comfortably interact with executive business levels.



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