Property Management Assistant

1 week ago

Norwalk, Connecticut, United States NAVARINO PROPERTY MANAGEMENT LLC Full time

Property Management Assistant (Leasing Coordinator)

NAVARINO PROPERTY MANAGEMENT LLC is looking for a dedicated Full-Time Property Management Assistant to support our expanding operations at our residential properties.

As a comprehensive Real Estate Management firm, NAVARINO PROPERTY MANAGEMENT LLC specializes in multifamily housing. Our philosophy centers on exceptional resident service, and we take pride in our proactive management style. We enhance value and optimize returns for our clients through meticulous property management practices, remaining responsive and committed to our clients' needs.

The NAVARINO team consists of skilled professionals who excel in anticipating and addressing the needs of both property owners and residents efficiently. We value the strong partnerships we have developed over the years with reputable contractors, maintenance experts, financial institutions, engineers, architects, and other real estate service providers.

Leasing Responsibilities

  • Welcome potential residents and assess their needs by asking relevant questions and utilizing completed guest cards.
  • Promptly document all inquiries and visits, whether by phone or in person, in the appropriate reports.
  • Organize and maintain guest cards according to established protocols.
  • Inspect model units and available properties, communicating any service requirements to the Property Manager.
  • Showcase the community and available units, effectively communicating features and benefits to meet client needs and secure leases.
  • Facilitate the application process, ensuring compliance with company policies and Fair Housing regulations.
  • Update availability reports and process applications for approval, including credit checks and rental history, submitting them to the Community Manager.
  • Ensure readiness of apartments for new residents on the agreed move-in date.
  • Follow up with potential residents who did not finalize their lease and attempt to convert them into new residents.
  • Guide new residents through the move-in process and ensure all necessary paperwork is completed.
  • Assist in monitoring lease renewals and distribute renewal notices as needed.
  • Evaluate the effectiveness of advertising strategies and gather competitive market information.
  • Represent NAVARINO PROPERTY MANAGEMENT LLC professionally at all times.

Administrative Duties

  • Process rental payments efficiently.
  • Prepare leases and complete necessary documentation, entering data accurately into Rent Manager.
  • Maintain up-to-date resident files.
  • Conduct daily inspections of the community and document findings.
  • Distribute all relevant company or community notices.
  • Support the management team with various tasks as required.
  • Consistently apply community policies.

Resident Engagement

  • Handle all incoming calls and in-person inquiries, addressing resident requests and concerns promptly.
  • Quickly process maintenance requests and communicate with the maintenance team, providing residents with timely updates.
  • Ensure all maintenance issues are resolved satisfactorily by following up with residents on completed requests.
  • Maintain open lines of communication with the Property Manager and Maintenance Supervisor.
  • Contribute to the overall cleanliness and appeal of the community.
  • Assist in organizing resident events and participate as a host when directed by the Community Manager.

Marketing Initiatives

  • Engage in outreach marketing efforts regularly to attract prospective residents.
  • Conduct market research and evaluate competing communities.

Key Qualifications:

  • Ability to collaborate effectively within a team environment.
  • Strong verbal and written communication skills.
  • Proficient in using telecommunication systems, personal computers, Microsoft Office Suite, and community management software.
  • Maintain a positive demeanor and a professional attitude at all times.
  • Participate in training to stay compliant with relevant laws and regulations.
  • Willingness to work flexible hours, including evenings and weekends.
  • Minimum of two years of experience in a customer service role.
  • Ability to manage and resolve customer concerns effectively.


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