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Property Management Assistant

2 months ago

Norwalk, Connecticut, United States NAVARINO PROPERTY MANAGEMENT LLC Full time

Property Management Assistant (Leasing Coordinator)

NAVARINO PROPERTY MANAGEMENT LLC is in search of a dedicated Full-Time Property Management Assistant to support our expanding organization and contribute to our residential properties.

NAVARINO PROPERTY MANAGEMENT LLC is a comprehensive Real Estate Management firm specializing in multifamily housing. Our company is committed to exceptional resident service and prides itself on a proactive management style. We enhance value and optimize returns for our clients through the meticulous application of property management principles, remaining responsive and dedicated to our clients' interests.

The NAVARINO team consists of skilled professionals whose success stems from their ability to foresee and address the needs of both owners and residents efficiently. We take pride in the strong relationships we have cultivated over the years with reputable contractors, maintenance experts, financial institutions, engineers, architects, and other Real Estate service providers.

Leasing Responsibilities

  • Welcome potential residents and assess their needs by asking relevant questions and utilizing completed guest cards.
  • Promptly document all phone and in-person inquiries in the appropriate reports.
  • Organize and maintain guest cards according to established protocols.
  • Inspect model units and available market-ready apartments, communicating any service requirements to the Property Manager.
  • Showcase the community and apartment/model, aligning product features with client needs to facilitate the sale.
  • Guide prospects through the application process and secure deposits in line with company policies and Fair Housing regulations.
  • Update availability reports and process applications for approval, including credit checks and rental history. Submit completed applications to the Community Manager for review and follow up with applicants regarding their status.
  • Ensure apartments are prepared for resident move-ins on the agreed-upon dates.
  • Follow up with prospects who did not finalize their applications and attempt to close the sale again. If unable to assist, refer them to sister communities.
  • Obtain new residents' signatures on necessary documents prior to move-in and orient them to the community.
  • Assist in monitoring lease renewals and distribute renewal notices.
  • Evaluate the effectiveness of advertising and gather competitive market information.
  • Represent the company professionally at all times.

Administrative Duties

  • Process rental payments.
  • Prepare leases and complete necessary paperwork, ensuring accurate data entry in Rent Manager.
  • Maintain up-to-date resident files.
  • Conduct daily inspections of the community and document findings.
  • Distribute all company or community-related notices.
  • Support the management team with various tasks as needed.
  • Consistently apply community policies.

Resident Engagement

  • Handle all incoming calls and in-person visits, addressing resident requests, concerns, and feedback.
  • Promptly complete maintenance service requests and inform the maintenance team. Provide residents with information regarding community rules, repairs, and other inquiries, ensuring timely follow-up.
  • Verify that all maintenance repairs are satisfactorily completed by contacting residents weekly regarding service requests.
  • Maintain open lines of communication with the Property Manager and Maintenance Supervisor.
  • Contribute to the cleanliness and visual appeal of the community on an ongoing basis.
  • Assist in organizing resident events and participate as a host when directed by the Community Manager.

Marketing Initiatives

  • Engage in outreach marketing activities regularly to attract prospective residents.
  • Conduct market research and evaluate competing communities.

Key Qualifications:

  • Ability to support and contribute to the community team.
  • Strong verbal and written communication skills.
  • Proficient in operating telephones, personal computers, Microsoft Office Suite, and community management software.
  • Maintain a positive attitude and demonstrate professionalism at all times.
  • Participate in training to comply with new or existing regulations.
  • Flexibility to work evenings and weekends as needed.
  • Minimum of two years of relevant customer service experience.
  • Ability to effectively address and resolve customer concerns to prevent escalation.


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