Guest Relations Specialist
2 weeks ago
Position Type:
Sales
Experience Level:
Associate
Job Overview:
Sonic Automotive is seeking a dedicated Guest Loyalty Specialist to enhance the customer experience following vehicle purchases. This role is pivotal in managing guest interactions and ensuring satisfaction.
Key Responsibilities:
- Champion the guest's happiness and their propensity to recommend our services.
- Act as the primary point of contact for guest communications, addressing concerns until resolved.
- Respond promptly to all guest inquiries via phone and email with a friendly demeanor.
- Collaborate with sales and service departments to streamline processes.
- Welcome guests and set clear expectations for their experience.
- Coordinate with service teams to ensure timely updates and completion of tasks.
- Verify that all repairs meet company standards and fulfill guest expectations.
- Foster a culture of open communication with both guests and team members.
Qualifications:
- Proven customer service skills and meticulous attention to detail.
- Experience in resolving issues effectively.
- Commitment to transparency and integrity.
- Eagerness to learn and grow.
- Ability to take ownership of tasks and celebrate achievements.
Benefits:
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401k plan with a generous company match.
- Paid time off for relaxation and rejuvenation.
- Opportunities for leadership and personal development.
All applicant information will be handled confidentially in accordance with EEO guidelines.
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