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Housekeeping Room Specialist

2 months ago

New Braunfels, Texas, United States Marriott Full time

Position Overview:


A Housekeeping Room Specialist is responsible for delivering exceptional service by ensuring that guest rooms are clean, inviting, and well-maintained, thereby enhancing the overall guest experience and contributing to the hotel's esteemed reputation.

The role of the Room Attendant is vital to the hotel's success, as the cleanliness and comfort of the rooms significantly impact guest satisfaction.

Thus, it is crucial for the housekeeping team to execute their responsibilities with precision and professionalism, consistently meeting and exceeding established standards.


Key Responsibilities:

  • Maintain a flexible work schedule, demonstrating reliability and punctuality.
  • Adhere to the dress code and wear a nametag during shifts, ensuring a professional appearance.
  • Complete all mandatory training and certifications in a timely manner.
  • Greet guests warmly in public areas, fostering a welcoming atmosphere.
  • Address guest inquiries and requests promptly, possessing thorough knowledge of hotel amenities and services.
  • Report guest concerns and complaints courteously to ensure satisfaction while upholding professionalism aligned with hotel standards.
  • Execute thorough cleaning tasks that align with brand quality expectations within designated timeframes.
  • Ensure all necessary items are available for guest use in rooms, paying close attention to detail.
  • Proactively inspect work to prevent guest issues, identify maintenance needs, and replenish items as required.
  • Follow established health and safety protocols when handling cleaning supplies and equipment.
  • Update room status on assignment sheets and communicate any discrepancies to the supervisor.
  • Conserve energy by turning off lights and appliances in unoccupied rooms, and report any water leaks immediately.
  • Notify the Supervisor of any room damages and document maintenance issues on work orders.
  • Maintain a clean, safe, and hazard-free work environment at all times.
  • Assist in keeping other areas of the hotel tidy and organized.
  • Report any accidents involving guests or personal injury to a supervisor without delay.
  • Restock the housekeeping cart as directed by the supervisor.
  • Follow master key protocols to ensure the security of assigned keys.
  • Identify and report any items left behind by guests according to the hotel's lost and found procedures.
  • Work independently while following supervisor instructions with minimal oversight.
  • Adhere to timekeeping policies regarding clocking in/out for shifts, breaks, and meals.
  • Attend required meetings and training sessions as needed.
  • Be knowledgeable of and able to follow the hotel's emergency procedures.

Physical, Mental, and Environmental Requirements:

  • Perform job functions with attention to detail, efficiency, and within time constraints.
  • Requires physical stamina and mobility, with the ability to stand for extended periods.
  • Must be capable of pushing and pulling up to 50 lbs. and carrying up to 20 lbs.
  • Ability to bend, reach, push, kneel, pivot, and grip items frequently throughout the workday.

Qualifications and Skills:

  • High School Diploma or GED preferred.
  • Strong customer service and communication skills.
  • Ability to organize, plan ahead, and manage workload effectively.
  • Work collaboratively with colleagues as part of a cohesive team.
  • Capacity to thrive in a fast-paced work environment.