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Customer Loyalty Coordinator

2 months ago

New Braunfels, Texas, United States Sonic Automotive Full time
Position: Guest Loyalty Specialist

Company: Sonic Automotive

Job Type: Sales

Experience Level: Associate

Overview:
Sonic Automotive is seeking a dedicated Guest Loyalty Specialist to enhance the customer experience post-vehicle purchase. This role is pivotal in ensuring our guests feel valued and satisfied with their experience.

Key Responsibilities:
  • Act as the primary point of contact for guests, addressing their concerns and ensuring their needs are met.
  • Maintain open lines of communication with both the sales and reconditioning teams.
  • Schedule and manage guest appointments efficiently.
  • Welcome guests warmly, setting clear expectations for their visit.
  • Collaborate with the reconditioning team to provide timely updates to guests.
  • Ensure that all repairs meet company standards and guest expectations.
  • Foster a culture of exceptional communication within the team and with guests.

Qualifications:
  • Proven experience in customer service with a keen attention to detail.
  • Strong problem-solving skills.
  • Commitment to transparency and integrity.
  • Desire to learn and grow within the company.
  • Ability to take ownership of guest interactions.
  • Celebrate and acknowledge small achievements.

What We Provide:
  • Competitive salary with opportunities for monthly bonuses.
  • Comprehensive health, dental, and vision insurance.
  • 401k plan with a company match.
  • Paid vacation time.
  • Access to leadership and personal development programs.

All information will be kept confidential according to EEO guidelines.