Housekeeping Room Specialist
2 months ago
Position Overview:
A dedicated Housekeeping Room Attendant is responsible for providing essential services that ensure our guests enjoy clean and comfortable accommodations, thereby contributing to a positive overall impression of the property.
It is crucial that housekeeping staff maintain a high level of thoroughness and professionalism in their tasks, consistently meeting and exceeding our established standards.
Key Responsibilities:
- Maintain a flexible work schedule, demonstrating reliability and punctuality.
- Adhere to the dress code and wear a nametag during shifts, ensuring a professional appearance.
- Complete all mandatory company and brand-specific training and certifications promptly.
- Greet guests warmly in public areas, fostering a welcoming atmosphere.
- Address guest inquiries and requests swiftly, possessing knowledge of all hotel services and amenities.
- Report guest concerns and complaints in a courteous manner to guarantee guest satisfaction, upholding professionalism in line with hotel brand expectations.
- Execute quality cleaning tasks that align with brand standards within designated timeframes.
- Pay meticulous attention to detail, ensuring all items are available for guest use in accordance with brand guidelines.
- Take initiative to prevent guest issues by inspecting work, identifying maintenance needs, and replacing items as necessary.
- Follow established health and safety protocols when using cleaning chemicals and equipment.
- Update the status of cleaned rooms on the assignment sheet and communicate any discrepancies to the supervisor.
- Conserve energy by turning off lights in unoccupied rooms, switching off TVs, and adjusting HVAC units based on seasonal needs. Report any water leaks immediately.
- Notify the Supervisor of any room damages and document maintenance deficiencies on work orders.
- Maintain a clean, safe, and hazard-free work environment at all times.
- Assist in keeping other areas of the hotel clean and orderly.
- Report any accidents involving guests or personal injury to a supervisor without delay.
- Restock the housekeeping cart as directed by the supervisor.
- Adhere to master key sign-out protocols, ensuring the security of assigned keys.
- Identify and report items left behind by guests using the hotel's lost and found procedures.
- Follow supervisor instructions and work independently with minimal oversight.
- Comply with timekeeping policies regarding clocking in/out for shifts, breaks, and lunch.
- Attend scheduled meetings and training sessions as required.
- Be knowledgeable of and able to follow the hotel's emergency procedures.
Physical, Mental, and Environmental Requirements:
- Perform job functions with precision, efficiency, and under time constraints.
- Physical mobility and stamina are required, with the ability to stand for the duration of the shift.
- Capable of pushing and pulling up to 50 lbs. and carrying up to 20 lbs.
- Frequent bending, reaching, pushing, kneeling, pivoting, and gripping of items throughout the workday.
Qualifications and Skills:
- High School Diploma or GED is preferred.
- Strong customer service and communication skills.
- Ability to organize, plan ahead, and manage workload effectively.
- Work collaboratively with colleagues as part of a cohesive team.
- Capability to thrive in a fast-paced work environment.
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