Housekeeping Room Specialist

2 months ago


New Braunfels, Texas, United States Marriott Full time

Position Overview:


A dedicated Housekeeping Room Attendant is responsible for providing essential services that ensure our guests enjoy clean and comfortable accommodations, thereby contributing to a positive overall impression of the property.

The role of the housekeeper is vital to the hotel's reputation and success.

It is crucial that housekeeping staff maintain a high level of thoroughness and professionalism in their tasks, consistently meeting and exceeding our established standards.


Key Responsibilities:

  • Maintain a flexible work schedule, demonstrating reliability and punctuality.
  • Adhere to the dress code and wear a nametag during shifts, ensuring a professional appearance.
  • Complete all mandatory company and brand-specific training and certifications promptly.
  • Greet guests warmly in public areas, fostering a welcoming atmosphere.
  • Address guest inquiries and requests swiftly, possessing knowledge of all hotel services and amenities.
  • Report guest concerns and complaints in a courteous manner to guarantee guest satisfaction, upholding professionalism in line with hotel brand expectations.
  • Execute quality cleaning tasks that align with brand standards within designated timeframes.
  • Pay meticulous attention to detail, ensuring all items are available for guest use in accordance with brand guidelines.
  • Take initiative to prevent guest issues by inspecting work, identifying maintenance needs, and replacing items as necessary.
  • Follow established health and safety protocols when using cleaning chemicals and equipment.
  • Update the status of cleaned rooms on the assignment sheet and communicate any discrepancies to the supervisor.
  • Conserve energy by turning off lights in unoccupied rooms, switching off TVs, and adjusting HVAC units based on seasonal needs. Report any water leaks immediately.
  • Notify the Supervisor of any room damages and document maintenance deficiencies on work orders.
  • Maintain a clean, safe, and hazard-free work environment at all times.
  • Assist in keeping other areas of the hotel clean and orderly.
  • Report any accidents involving guests or personal injury to a supervisor without delay.
  • Restock the housekeeping cart as directed by the supervisor.
  • Adhere to master key sign-out protocols, ensuring the security of assigned keys.
  • Identify and report items left behind by guests using the hotel's lost and found procedures.
  • Follow supervisor instructions and work independently with minimal oversight.
  • Comply with timekeeping policies regarding clocking in/out for shifts, breaks, and lunch.
  • Attend scheduled meetings and training sessions as required.
  • Be knowledgeable of and able to follow the hotel's emergency procedures.

Physical, Mental, and Environmental Requirements:

  • Perform job functions with precision, efficiency, and under time constraints.
  • Physical mobility and stamina are required, with the ability to stand for the duration of the shift.
  • Capable of pushing and pulling up to 50 lbs. and carrying up to 20 lbs.
  • Frequent bending, reaching, pushing, kneeling, pivoting, and gripping of items throughout the workday.

Qualifications and Skills:

  • High School Diploma or GED is preferred.
  • Strong customer service and communication skills.
  • Ability to organize, plan ahead, and manage workload effectively.
  • Work collaboratively with colleagues as part of a cohesive team.
  • Capability to thrive in a fast-paced work environment.


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