Accounts Receivable Specialist

2 weeks ago

San Francisco, California, United States Accor Hotels Full time
Company Overview
At Accor, we are more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality.

We are committed to your growth and development, ensuring that your work is meaningful and fulfilling. As you embark on your journey with us, you will discover endless possibilities within Accor.

We invite you to shape your own narrative and together, we can redefine the future of hospitality. Explore the opportunities that await you at Accor, and remember to
Embrace your passion, care for the community, and challenge conventional norms #BELIMITLESS
Position Overview

  • Verify that all charges submitted for billing are accurate and supported by complete documentation and authorized credit accounts.
  • Ensure billing is executed in a timely and precise manner.
  • Assist in drafting correspondence related to disputes.
  • Support the calculation of travel agent commissions for accruals and verify travel agent commission details.
  • Conduct daily reconciliations of credit card transactions in Opera against the batch register and investigate any discrepancies.
  • Maintain an organized filing system for accounts receivable documentation.
  • Assist in reconciling daily transfers to the city ledger and manage postings, edits, and updates to the accounts receivable system.
  • Handle inquiries and correspondence regarding city ledger accounts.
  • Support the reconciliation of accounts and address account-related queries.
  • Process all invoices and statements of accounts efficiently.
  • Ensure that all credit card refunds submitted are accompanied by appropriate documentation and approvals prior to processing.
  • Assist in preparing correspondence for disputes and chargebacks.
  • Collaborate closely with the Chief Accountant to review and maintain the Aged Trial Balance of Accounts Receivable.
  • Provide training to Front Office and Food & Beverage teams on credit card procedures.
  • Communicate and mentor Duty Managers, Supervisors, Front Office Cashiers, and Finance team members to ensure adherence to financial policies and procedures.
  • Engage with departmental and hotel staff in a professional and positive manner to foster strong relationships, promote teamwork, and ensure effective communication.
  • Work collaboratively with other Finance team members, taking on responsibilities as needed.
  • Build and nurture positive relationships with all internal customers and guests to exceed their expectations.
  • Proactively address needs to surpass expectations.
  • Ensure compliance with established policies, procedures, and statutory requirements.
  • Maintain accounting controls by developing and recommending policies and procedures to enhance workflow within the accounts department.
  • Report directly to and communicate with the Chief Accountant regarding all accounting and financial control matters.
  • Perform additional duties as required.
Team and Work Environment
In a few sentences, describe the team or office culture that reflects our values.
Diversity & Inclusion Commitment
We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.

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