Client Relations Coordinator for Service
2 weeks ago
Become Part of a Distinguished Team at Helms Bros
Helms Bros stands as a leading dealership, proudly serving its community with excellence. This role presents an opportunity to engage with a well-established Mercedes-Benz franchise, dedicated to providing outstanding service.
The Service Business Development Coordinator plays a crucial role in managing communications, ensuring the efficient processing of inquiries, and delivering essential information to clients.
KEY RESPONSIBILITIES:
- Schedule appointments and direct inquiries to the relevant departments within the dealership.
- Address questions regarding products and services through phone and online channels.
- Monitor email correspondence regularly and respond to requests promptly.
- Conduct outbound service calls and follow-ups as necessary.
- Provide professional and articulate responses to both phone and email inquiries.
- Collaborate closely with fellow Service BDC Representatives in a team-oriented setting.
QUALIFICATIONS:
- Excellent verbal and written communication abilities.
- Strong time management and prioritization skills, with the capacity to handle multiple tasks.
- Self-driven and focused on achieving goals.
- Previous experience in customer service is essential.
- Familiarity with the automotive industry is advantageous.
BENEFITS:
- Comprehensive Medical, Dental, and Vision insurance.
- Paid time off for vacations.
- Opportunities for training and career growth.
- 401k retirement plan.
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