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Customer Service Representative

2 months ago

Flushing, New York, United States Momentum Resource Solutions Full time
Job Summary

Momentum Resource Solutions is seeking a highly organized and detail-oriented Participant Data Outreach Assistant to join our team. As a key member of our team, you will be responsible for ensuring the accuracy and completeness of participant data.

Key Responsibilities:
  • Data Entry and Verification: Enter and verify provider information into our Care Compass EMR database, including updates on participant home care services received, supplies delivered, and other necessary information.
  • Outreach and Communication: Conduct regular outreach to clients to confirm services received and collect missing documentation, ensuring timely and accurate data collection.
  • Collaboration and Coordination: Work closely with our PACE Service Coordination and Care Delivery department to coordinate and meet deadlines, ensuring seamless data collection and processing.
  • Administrative Support: Provide general administrative support as needed, maintaining departmental quality and productivity goals.
  • Compliance and Quality: Adhere to all applicable compliance requirements and our Code of Conduct, ensuring the highest standards of data integrity and quality.
Requirements:
  • Excellent organizational and communication skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Strong attention to detail and ability to maintain data quality
  • Collaborative team player with excellent interpersonal skills
  • Ability to adapt to changing priorities and deadlines