Client Acquisition and Engagement Manager

3 days ago

Washington, Washington, D.C., United States History Factory Full time

Responsibilities

  1. Needs Analysis
  • Participate in prospective client meetings to understand prospective clients' requirements
  • Assist business development lead in assessing needs and effectively communicating recommended services and products to prospective clients
  • Assist business development lead in earning trust, developing relationships rooted in expertise, and serving prospective clients' best interests
  1. Recommendations Development
  • Collaborate with the business development team to develop recommendations aligned with prospective clients' needs, opportunities, and History Factory's capabilities and interests
  • Work with BD and marketing teams to create compelling proposals, presentations, and other content to effectively expedite the decision-making cycle
  • Ensure all content is explicit, accurate, and aligns with the prospective client's needs as well as History Factory's operational capabilities
  • Work with a cross-functional team to develop detailed and accurate SOWs, ensuring all aspects are clearly defined and aligned with client expectations
  • Develop pricing models and cost estimates for proposed solutions, ensuring competitiveness and profitability
  1. Client On-boarding and Continuous Improvement
  • Assist business development lead in managing prospective clients' decision-making process.
  • Work closely with business development, account management, creative, and archives teams to ensure a seamless transition to project kickoff and implementation
  • Collaborate with the finance and executive teams to ensure accurate and transparent pricing and pricing models
  • Gather and analyze client feedback via account management and other means to continuously improve offerings and sales strategies
  • Contribute to ongoing development and improvement of marketing and sales collateral.
  • Contribute to ongoing development and improvement of business development processes and operations

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Minimum of 5 years of experience in sales support, proposal development, or a related role within a creative agency or professional services firm
  • Proven conceptual sales experience developing tailored solutions and detailed SOWs for clients.
  • Experience and familiarity with a combination of marketing and communications, software as a service, history, and archives (and understanding their application and value in a business context) are highly desirable.

Salary: $85,000 - $110,000 per year, depending on experience

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