Client Success Manager

3 days ago

Washington, Washington, D.C., United States Dcode Full time
Job Overview

Dcode is a technology advisory firm that drives commercial innovation in the federal market. As a trusted partner to the Army, we're seeking an experienced Client Success Manager to lead our Army account.

As a key member of our team, you will oversee client engagements, help them adopt cutting-edge technology, and operationalize innovation to achieve their mission outcomes faster and more effectively.

Key Responsibilities
  • Become a trusted advisor for Dcode's Army clients, helping them bring innovative technologies into their missions.
  • Coach clients to establish clear objectives and develop delivery roadmaps to achieve those goals.
  • Establish retention goals and milestones, mitigating problems as they arise, and build relationships with senior client leaders.
  • Anticipate client needs, proactively crafting solutions, and coach staff to do the same.
  • Drive client retention, identify opportunities for account expansion, and ensure timely invoicing and contracting actions.
Qualifications
  • 10+ years of relevant work experience, preferably leading Army client engagements.
  • Prior experience working with agile project management methodologies.
  • Strong people management skills, listening abilities, and subject matter expertise in government finance and budgeting, process re-engineering, or culture-change.
  • A keen understanding of contracting and IDIQs/task orders.
  • Executive presence, problem-solving, self-management, and organizational skills.
  • Ability to challenge client mindsets, offer alternative approaches, and WOW with results-driven and fun solutions.

We estimate the salary range for this role to be $127,000 - $165,000 plus bi-annual bonuses, depending on your qualifications and location within the DMV area. TS clearance is required for this position.

About Dcode

We believe diversity is a strength and aim to build an equitable, innovative, and welcoming culture where everyone feels safe, respected, and included. Our fast-paced and exciting environment encourages resilient hustlers who can take feedback, own fixing mistakes, and drive growth even when it seems impossible.

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