Director of Client Engagement Specialist

6 days ago

Washington, Washington, D.C., United States Dcode Full time
Driving Army Success with Innovative Solutions

We are seeking a highly skilled Director of Client Success to lead our Army account and drive client outcomes through cutting-edge technology adoption. As a key member of our team, you will oversee multiple client engagements, building trusted relationships with senior government leaders and advising them on innovative approaches to achieve mission objectives.

Salary Range: $127,000 - $165,000 plus bi-annual bonuses

About the Role

This is an exciting opportunity for a seasoned professional to join our team and make a significant impact on the Army's success. You will work closely with Sales to drive client retention, identify expansion opportunities, and ensure timely delivery of services.

  • Client Success
    • Become a trusted advisor and partner for Dcode's Army clients, helping them integrate innovative technologies into their missions.
    • Coach clients to establish clear client outcomes and develop delivery roadmaps to achieve goals.
    • Establish retention goals and milestones, proactively mitigating problems that arise.
    • Become deeply familiar with Army mission objectives, organizational structure, policies, and challenges.
    • Anticipate client needs and craft solutions, coaching staff to do the same.
    • Provide novel perspectives and approaches to drive innovation and agility within the Army's missions.
    • Work closely with Sales to drive client retention and expansion.
  • Contract Management
    • Ensure Dcode complies with client contracts at all times.
    • Monitor risks and propose solutions for fast resolution.
    • Implement strong communication plans related to contract status, risks, issues, and opportunities.
    • Monitor contract spending, deliverables, and burn rates.
    • Manage resourcing to ensure target profitability and client outcomes.

Requirements

  • 10+ years of relevant work experience.
  • Prior experience leading and retaining work for Army clients.
  • Understanding and comfort with agile project management.
  • Strong people management skills.
  • A keen ability to listen to clients and discern needs.
  • Strong understanding of contracting, with preference given to experience working on or managing IDIQs and associated task orders.
  • Strong subject matter expertise in one or more areas: government finance and budgeting, processes re-engineering, and/or government culture-change.
  • The ability to work without close management and continuously deliver outstanding results.
  • Strong executive presence.
  • Ability to challenge client mindsets and offer alternative approaches.
  • Proven problem-solving, self-management, and organizational skills.
  • Strong written and verbal communication skills.
  • Interest and knowledge in technology innovation trends and current events.
  • A desire and ability to work in a collaborative, fast-paced, and challenging environment.

About Us

Dcode is a company that believes technology can improve how our government operates. We bring together leaders from tech, government, industry, and venture capital to drive commercial innovation in the federal market.

We look for resilient hustlers who can make a difference in the world. Our ideal candidate will have a passion for making clients love them and a willingness to take feedback and give it as well. If you're up for the challenge, we'd love to hear from you

  • Strategic Communications Expert for Impactful Client Engagement

    5 days ago

    Washington, Washington, D.C., United States Social Driver Full time

    About the RoleWe are seeking a detail-oriented and versatile Strategic Communications Specialist to provide comprehensive support for the Senior Director of Strategic Communications. As part of our communications team, you'll work closely with clients to deliver impactful messaging, engagement strategies, and seamless execution of strategic initiatives.

  • Director of Environmental Strategy and Engagement

    2 days ago

    Washington, Washington, D.C., United States The Catholic University of America Full time

    We are seeking a Director of Environmental Strategy and Engagement at The Catholic University of America. This is an exciting opportunity for a seasoned professional to join our team and lead sustainability efforts on campus.About the RoleThe Director of Environmental Strategy and Engagement will be responsible for developing and implementing a comprehensive...

  • Client Engagement Ambassador

    6 days ago

    Washington, Washington, D.C., United States Club Pilates Georgetown DC Full time

    Job OverviewAt Club Pilates Georgetown DC, we're seeking a highly motivated and results-driven Client Engagement Ambassador to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving new membership sales, and retaining existing members.

  • Election Engagement Specialist

    3 days ago

    Washington, Washington, D.C., United States Civics Education Project Full time

    Job OpportunityCivics Education Project is seeking a highly motivated and experienced Election Engagement Specialist to lead voter registration efforts in Washington, DC.About the Role:The Election Engagement Specialist will be responsible for developing and implementing comprehensive strategies to enhance voter registration participation and promote civic...

  • Community Engagement Specialist

    1 day ago

    Washington, Washington, D.C., United States Censeo Consulting Group Full time

    About the Role:We are seeking a detail-oriented and organized Community Engagement Specialist to support our initiatives in events management, program management, client communications, and facilitation.Job Overview:The Community Engagement Specialist will be responsible for supporting logistics and program management for an initiative aiming to improve...

  • African American Community Engagement Director

    6 days ago

    Washington, Washington, D.C., United States Mayor's Office of Talent and Appointments (MOTA) Full time

    The Mayor's Office of Talent and Appointments (MOTA) seeks a seasoned leader to serve as the African American Community Engagement Director. This critical role will be responsible for driving engagement, empowerment, and improvement of services for African-American communities in the District of Columbia.Job OverviewMOTA is dedicated to promoting equity and...

  • Strategic Engagement Specialist

    4 days ago

    Washington, Washington, D.C., United States FAS Full time

    Unlock Your Potential as a Strategic Engagement SpecialistFederal Job Opportunity - FAS, Washington, DCAbout the RoleWe are seeking an exceptional Strategic Engagement Specialist to join our team at the Federation of American Scientists (FAS). As a key member of our Strategy and Engagement team, you will play a vital role in driving forward our...

  • Community Engagement Specialist

    5 days ago

    Washington, Washington, D.C., United States Capital One Careers Full time

    About This RoleWe are seeking a motivated and outgoing Community Engagement Specialist to join our team at Capital One. In this role, you will have the opportunity to make a meaningful impact in your community by helping customers achieve their financial goals.Job SummaryThis is a full-time position working in one of our Cafés located in Washington D.C. As...

  • Community Outreach Coordinator

    7 days ago

    Washington, Washington, D.C., United States East River Family Strengthening Collaborative, Inc. Full time

    East River Family Strengthening Collaborative, Inc. is seeking a highly motivated and experienced Community Outreach Coordinator - Parent Engagement Specialist to join our team.The estimated salary for this position is $60,000 - $70,000 per year, depending on experience and qualifications.Job Description:This is a full-time position that requires the ability...

  • Communications Strategist for Multicultural Client Engagement

    6 days ago

    Washington, Washington, D.C., United States Links Global Full time

    About the RoleWe are seeking a Communications Strategist to support our multicultural client engagement efforts at Links Global in Rockville, MD.This is a full-time opportunity that involves developing and executing comprehensive communication strategies across various channels, including media relations, writing and editing, event coordination, training,...

  • Youth Engagement Specialist

    3 days ago

    Washington, Washington, D.C., United States Sasha Bruce Youthwork Inc Full time

    Job DescriptionJob Summary:The Youth Engagement Specialist is responsible for ensuring the safety and well-being of residents in a transitional housing program for young adults experiencing homelessness. This role involves monitoring the conduct of residents, providing clinical and crisis intervention as needed, and maintaining accurate records of house...

  • Policy Director for Global Technology Engagement

    6 days ago

    Washington, Washington, D.C., United States Association for Computing Machinery Full time

    Job SummaryThe Association for Computing Machinery seeks a highly skilled Policy Director to lead the coordination and support of its global technology policy initiatives.About the RoleThis position involves coordinating with ACM's Global Technology Policy Council and regional policy committees to develop policy positions, leading the development of an ACM...

  • Executive Medical Director

    7 days ago

    Washington, Washington, D.C., United States Lifelancer Full time

    Vheda Health is seeking a seasoned Medical Director to provide strategic leadership and clinical oversight to our growing program portfolio.This role offers a unique opportunity to shape the future of virtual health engagement and make a meaningful impact on patient care.The ideal candidate will have a strong background in chronic disease management,...

  • Experienced Brand Engagement Specialist

    5 days ago

    Washington, Washington, D.C., United States Oxfam America Full time

    About the RoleWe are seeking a highly motivated and experienced Brand Engagement Specialist to join our team at Oxfam America. This is an exciting opportunity to elevate our brand awareness, develop engaging strategies, and drive impactful campaigns.Key ResponsibilitiesElevate Oxfam America's brand presence through strategic event planning and...

  • Medical Director

    4 days ago

    Washington, Washington, D.C., United States Department of Veteran Affairs Full time

    The Department of Veterans Affairs is recruiting a Medical Director for its Primary Care Service. This leadership position requires an experienced and skilled General Internal Medicine specialist to oversee the care of approximately 1200 patients.As a Medical Director, you will be part of a multi-disciplinary team providing face-to-face care in an outpatient...

  • Senior E-Billing Specialist

    2 days ago

    Washington, Washington, D.C., United States AMS Staffing, Inc. Full time

    Job Title: Senior E-Billing SpecialistCompany Overview: We are seeking a highly skilled E-Billing Specialist to join our team at AMS Staffing, Inc.Job Description: The E-Billing Specialist will be responsible for handling all aspects of the client billing cycle. Under the direction of the Assistant Director for Accounting Systems, Time and Billing, the...

  • Senior Engagement Strategist

    5 days ago

    Washington, Washington, D.C., United States American Pharmacists Assoc Full time

    We are seeking a talented Director, Member Engagement to join our team at the American Pharmacists Association.Company OverviewThe American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States. Our mission is to advance the entire pharmacy profession and help pharmacists deliver outstanding...

  • Student Engagement Coordinator

    7 days ago

    Washington, Washington, D.C., United States American University Full time

    Discover a fulfilling role at American University, where you can develop your leadership skills and make a meaningful impact on the student experience.The Center for Student Involvement (CSI) is the hub of activity at American University, fostering a sense of belonging among students. As a member of the CSI team, you will have the opportunity to work closely...

  • Medical Director

    7 days ago

    Washington, Washington, D.C., United States All Star Healthcare Solutions Full time

    Overview:All Star Healthcare Solutions is a leading healthcare provider in coastal South Carolina, committed to delivering high-quality medical services to our community.Job Summary:We are seeking an experienced Infectious Disease Specialist to join our team as a Medical Director. The successful candidate will be responsible for providing medical leadership...

  • Cybersecurity Documentation Specialist

    4 days ago

    Washington, Washington, D.C., United States Client Server Software Solutions Full time

    Job OverviewWe are seeking a highly skilled Cybersecurity Documentation Specialist to join our team at Client Server Software Solutions. This role requires an individual with excellent technical writing skills and knowledge of cybersecurity policies and procedures.About the JobAs a Cybersecurity Documentation Specialist, you will be responsible for creating...