Collections Professional

2 weeks ago


Houston, Texas, United States Eco-Life Employment Group Full time
Job Title: Collections Specialist

Eco-Life Employment Group is seeking a skilled Collections Specialist to join our team in Houston, TX. As a Collections Specialist, you will be responsible for handling escalated accounts, payment plans, and EZ TAG maintenance while ensuring PCI compliance.

Key Responsibilities:
  • Establish professional rapport with customers through timely and accurate responses to inquiries.
  • Perform duties related to the administrative hearing process, including creating and maintaining pre/post dockets.
  • Maintain PCI compliance when collecting and processing payments.
  • Meet daily qualitative and quantitative targets to maintain operational standards.
  • Reconcile payments, toll tags, and prepare end-of-day reports.
Requirements:
  • High School diploma or G.E.D. equivalent from an accredited institution.
  • Minimum two (2) years of experience in customer service/relations and/or call-center environment.
  • Strong customer service skills with expertise in de-escalations and negotiations.
  • Ability to work in a team environment and be open to change.
Work Environment:

The position is located in a comfortable office environment, and occasional travel to and from different worksites may be required.

Equal Opportunity Statement:

Eco-Life Employment Group is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.



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