Front-of-House Team Lead

6 days ago


Portland, Oregon, United States Mirabella Portland Full time

Job Summary:

Mirabella Portland is seeking an experienced Dining Room Operations Manager to lead our front-of-house team in our fine-dining restaurant, upscale casual Bistro, and/or catering program. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service, managing daily operations, and developing the skills of our front-of-house staff.

Key Responsibilities:

  • Manage daily dining room operations, including staff scheduling, inventory management, and customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Train and develop the skills of front-of-house staff, including servers, bartenders, and hosts/hostesses
  • Collaborate with the culinary team to ensure seamless service and high-quality food presentation
  • Monitor and maintain high standards of cleanliness and organization in the dining room
  • Assist with menu planning, pricing, and promotions to drive sales and revenue growth
  • Manage employee relations, including performance management, conflict resolution, and employee recognition
  • Contribute to the development and implementation of marketing strategies to attract new customers and retain existing ones

Requirements:

  • Minimum 2-4 years of experience in dining room management or equivalent roles
  • Proven track record of improving customer satisfaction and loyalty
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Valid Food Handlers card and ServSafe Food Safety Manager certificate (or willingness to obtain)

What We Offer:

  • Competitive salary range: $55,000 - $60,000 annually, depending on experience
  • Discounted employee lunches
  • Trimet Pass employer-paid
  • 401K with company match and additional defined contribution retirement plan
  • Three benefit plans to choose from, including high-deductible health care and HMO options
  • Employee scholarships
  • Fun employee events
  • Payactive work today, get paid tomorrow
  • 24-hour on-site wellness center with pool and family pool days on Sundays
  • Employee recognition program
  • Life assistance plan benefit
  • Employee referral bonus program
  • Pet insurance available
  • Paid license renewal for healthcare employees
  • Perks at work employee discount program


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