Front-of-House Team Lead
6 days ago
Job Summary:
Mirabella Portland is seeking an experienced Dining Room Operations Manager to lead our front-of-house team in our fine-dining restaurant, upscale casual Bistro, and/or catering program. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service, managing daily operations, and developing the skills of our front-of-house staff.
Key Responsibilities:
- Manage daily dining room operations, including staff scheduling, inventory management, and customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Train and develop the skills of front-of-house staff, including servers, bartenders, and hosts/hostesses
- Collaborate with the culinary team to ensure seamless service and high-quality food presentation
- Monitor and maintain high standards of cleanliness and organization in the dining room
- Assist with menu planning, pricing, and promotions to drive sales and revenue growth
- Manage employee relations, including performance management, conflict resolution, and employee recognition
- Contribute to the development and implementation of marketing strategies to attract new customers and retain existing ones
Requirements:
- Minimum 2-4 years of experience in dining room management or equivalent roles
- Proven track record of improving customer satisfaction and loyalty
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Valid Food Handlers card and ServSafe Food Safety Manager certificate (or willingness to obtain)
What We Offer:
- Competitive salary range: $55,000 - $60,000 annually, depending on experience
- Discounted employee lunches
- Trimet Pass employer-paid
- 401K with company match and additional defined contribution retirement plan
- Three benefit plans to choose from, including high-deductible health care and HMO options
- Employee scholarships
- Fun employee events
- Payactive work today, get paid tomorrow
- 24-hour on-site wellness center with pool and family pool days on Sundays
- Employee recognition program
- Life assistance plan benefit
- Employee referral bonus program
- Pet insurance available
- Paid license renewal for healthcare employees
- Perks at work employee discount program
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