Front Office Lead
1 week ago
Company:
Atrium Hospitality
Position:
Front Desk Supervisor
About Us:
Atrium Hospitality is dedicated to delivering outstanding guest experiences in our full-service hotels and conference centers. We pride ourselves on our commitment to exceptional service and a welcoming atmosphere.
Role Overview:
We are seeking a dynamic and motivated individual to join our Front Desk team as a Front Desk Supervisor. This position is vital in creating a positive first impression for our guests while overseeing the front desk operations.
Key Responsibilities:
1. **Customer Engagement:**
Deliver outstanding customer service by engaging with guests and addressing their needs with genuine interest.
2. **Check-In Process:**
Facilitate the check-in process, ensuring that all guest information is accurately recorded and special requests are honored.
3. **Problem Resolution:**
Assist in resolving any issues that may arise during a guest's stay, ensuring a satisfactory recovery.
4. **Team Leadership:**
Supervise daily operations, ensuring adherence to standard procedures and effective communication with team members.
5. **Collaboration:**
Work closely with housekeeping and maintenance teams to ensure seamless operations throughout the hotel.
Qualifications:
- Previous experience in hotel front desk operations is essential.
- Supervisory experience is preferred.
- Strong communication skills, both verbal and written, with an engaging personality.
- Ability to quickly learn and adapt to new software systems.
- Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
What We Offer:
We recognize the importance of our associates in providing exceptional experiences for our guests. Our compensation package includes:
- Competitive pay
- Daily pay options
- Travel discounts on major hotel brands
- 401k plans
- Medical insurance
- Opportunities for career growth through training and development programs.
Commitment to Diversity:
Atrium Hospitality is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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