Healthcare Administrative Assistant

2 weeks ago

Joliet, Illinois, United States AUNT MARTHAS HEALTH AND WELLNESS INC Full time
Position Overview

Aunt Martha's Health and Wellness is dedicated to enhancing the health of our communities by ensuring equitable access to care and delivering outstanding services through a culture of innovation. As part of our commitment to health and safety, we require COVID-19 vaccinations for all staff members.

ROLE SUMMARY:

The Medical Office Assistant (MOA) operates under the guidance of the Nurse Manager, executing essential registration tasks such as scheduling appointments, verifying insurance, collecting co-pays, and ensuring the accurate gathering of vital patient information. This role also includes assisting with the collection of COVID-19 testing samples, demonstrating exceptional customer service and relationship-building skills. The MOA must thrive in a dynamic environment, managing multiple priorities while maintaining precision and attention to detail.

KEY RESPONSIBILITIES:

  • Register both new and returning patients across various specialties using the electronic health record system, ensuring all necessary forms are completed and data is accurately entered.
  • Verify insurance eligibility and income, accurately documenting information and attaching insurance cards in the electronic system.
  • Manage COVID-19 registration and specimen collection through the electronic record system.
  • Facilitate connections to enrollment specialists for uninsured or underinsured patients seeking assistance with insurance applications.
  • Uphold patient confidentiality and ethical standards in accordance with organizational policies.
  • Work within assigned regions, which may involve visiting multiple health centers as needed.
  • Participate actively in daily team meetings.
  • Address internal and external customer inquiries positively, adhering to the AIDET model to exceed expectations and provide high-quality service.
  • Handle designated phone calls courteously, routing communications appropriately and documenting inquiries in the electronic system.
  • Manage appointment scheduling, cancellations, and rescheduling for patients.
  • Collect and distribute mail as necessary.
  • Conduct daily reminder and no-show calls as per established procedures.
  • Complete all assigned administrative tasks and patient cases within the electronic system by the end of the business day.
  • Guide patients through the check-out process, including collecting payments and scheduling follow-up appointments as directed by clinical staff.
  • Comply with medical record requests within the specified timeframe.
  • Perform daily cash reconciliation and batch closing processes accurately at the end of each day.
  • Complete all required training for this position.
  • Carry out additional duties as assigned.

QUALIFICATIONS:

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are necessary:

EDUCATION AND EXPERIENCE:

A high school diploma or GED is required, along with at least one year of customer service experience. Previous experience as a Medical Office Assistant is highly preferred.

ADDITIONAL QUALIFICATIONS:

Reliable transportation is essential.

Bilingual skills (English/Spanish) are advantageous.

Availability to work evenings, weekends, and holidays as scheduled.

Aunt Martha's is an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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