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Healthcare Administrative Assistant
2 months ago
Aunt Martha's Health and Wellness is dedicated to enhancing the health of our communities, ensuring equitable access to care, and delivering outstanding services through a culture of innovation. As part of our commitment to health and safety, all employees are required to be vaccinated against COVID-19, with documentation needed upon hire.
POSITION SUMMARY:
Under the direct supervision of the Nurse Manager, the Medical Office Assistant (MOA) is responsible for performing essential registration tasks, including scheduling appointments, verifying insurance, collecting applicable co-pays and deductibles, and managing the accurate collection of vital patient information. This role also serves as a resource for patients entering the facility and assists with the collection of COVID-19 testing specimens. The MOA is expected to demonstrate exceptional relationship-building and customer service skills while effectively managing multiple priorities in a fast-paced environment.
KEY RESPONSIBILITIES:
- Register new and returning patients across various specialties using the electronic health record system, ensuring completion of all necessary forms and accurate data entry.
- Verify insurance eligibility and income, accurately recording and attaching insurance documentation in the electronic system.
- Manage COVID-19 registration and specimen collection using the electronic record system.
- Facilitate connections to enrollment specialists for uninsured or underinsured patients seeking assistance with insurance applications.
- Uphold patient confidentiality and ethical standards at all times, adhering to established policies and procedures.
- Work within an assigned region, which may involve multiple health centers on different days or within a single day if coverage is required.
- Participate actively in daily team meetings.
- Respond positively to internal and external customer inquiries, utilizing the AIDET model to exceed expectations and deliver high-quality service.
- Handle designated phone calls courteously, routing communications appropriately and documenting inquiries in the electronic record system.
- Schedule, cancel, and reschedule patient appointments as needed.
- Manage the collection and distribution of internal and external mail.
- Conduct daily reminder and no-show calls as per established procedures.
- Complete all assigned administrative tasks, patient cases, and eligibility issues within the electronic record system by the end of the business day.
- Process patients through the check-out procedure, including collecting payments and co-pays, providing receipts, and scheduling follow-up appointments as directed by clinical staff.
- Comply with all medical record requests within the designated timeframe and protocols.
- Perform daily cash reconciliation and batch closing processes accurately at the end of each business day.
- Complete all required training for this position.
- Carry out additional duties as assigned.
QUALIFICATIONS:
To be successful in this role, candidates must demonstrate the ability to perform each essential duty satisfactorily. The following qualifications are required:
EDUCATION and EXPERIENCE:
A high school diploma or GED is required, along with at least one year of customer service experience. Previous experience as a Medical Office Assistant is strongly preferred.
OTHER QUALIFICATIONS:
Reliable transportation is necessary.
Bilingual skills (English/Spanish) are a plus.
Availability to work late evenings, weekends, and scheduled holidays is required.
Aunt Martha's is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
