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Healthcare Administrative Assistant
2 months ago
Aunt Martha's Health and Wellness is dedicated to enhancing the health of our communities, ensuring equitable access to care, and delivering outstanding services driven by a culture of innovation. As part of our commitment to health and safety, all employees are required to be vaccinated against COVID-19, with documentation needed upon hire.
ROLE SUMMARY:
Under the guidance of the Nurse Manager, the Medical Office Assistant (MOA) is responsible for a variety of administrative tasks including patient registration, appointment management, insurance verification, and collection of necessary co-pays and deductibles. This role is crucial in ensuring the accurate and timely gathering of essential patient information and serves as a key resource for patients visiting the facility. The MOA will also assist in the collection of COVID-19 testing samples, demonstrating exceptional customer service and relationship-building skills while managing multiple priorities with precision.
KEY RESPONSIBILITIES:
- Register new and returning patients across various specialties using the electronic health record system, ensuring all necessary forms are completed and data is accurately entered.
- Verify insurance eligibility and income, recording details accurately and attaching insurance documentation in the electronic system.
- Facilitate the registration and processing of COVID-19 tests and specimens as required.
- Connect uninsured or underinsured patients with enrollment specialists for assistance with insurance applications.
- Uphold patient confidentiality and ethical standards in accordance with organizational policies.
- Work within assigned regions, which may involve operating at multiple health centers as needed.
- Engage in daily team meetings to discuss operations and patient care.
- Respond positively to customer inquiries, applying the AIDET model to exceed expectations and deliver high-quality service.
- Handle incoming calls professionally, directing inquiries appropriately and documenting communications in the electronic system.
- Manage appointment scheduling, cancellations, and rescheduling for patients.
- Oversee the collection and distribution of internal and external correspondence.
- Conduct daily reminder calls and follow up on no-show appointments as assigned.
- Complete administrative tasks and patient cases in the electronic system by the end of each business day.
- Guide patients through the check-out process, including payment collection and scheduling follow-up appointments as directed by clinical staff.
- Ensure compliance with medical record requests within established timelines.
- Perform daily cash reconciliation and batch closing processes accurately at the end of each day.
- Complete all required training for the position.
- Carry out additional duties as assigned.
QUALIFICATIONS:
To succeed in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are preferred:
EDUCATION AND EXPERIENCE:
A high school diploma or GED is required, along with at least one year of customer service experience. Previous experience as a Medical Office Assistant is highly desirable.
ADDITIONAL QUALIFICATIONS:
Reliable transportation is necessary.
Bilingual skills (English/Spanish) are advantageous.
Availability to work evenings, weekends, and holidays as scheduled.
Aunt Martha's is an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
