Healthcare Office Coordinator

2 weeks ago

Joliet, Illinois, United States ReVida Recovery Centers LLC Full time
Job Overview

Objective:

The main objective of the Patient Administrator is to oversee the administrative functions of the center, which includes managing incoming calls, confirming insurance and Medicare details, obtaining necessary authorizations, scheduling appointments, and maintaining medical records in compliance with Federal, State, and County regulations, as well as the established policies and procedures of ReVida Recovery Centers LLC.

Key Responsibilities:

The Patient Administrator will proficiently assist patients in navigating the check-in and check-out processes while addressing their needs related to these functions. This role involves collaboration with the Office Manager on decisions regarding unique patient circumstances. Responsibilities include:

  • Collecting and accurately recording all payment and billing transactions, adhering to established payment methods and insurance billing protocols.
  • Ensuring a welcoming atmosphere characterized by warmth, personal interest, and a calm demeanor when interacting with staff, patients, and visitors.

Physical and Emotional Demands:

This position requires a combination of sedentary and ambulatory work, with occasional physical exertion, such as lifting over 30 pounds, walking, and standing. The individual must be capable of supporting patient weight in emergencies and be mobile, with or without accommodations. Effective communication, both verbal and written, is essential, along with the ability to relate to and work with individuals who may be mentally or physically ill, disabled, or emotionally distressed.

Competencies:

  • Collecting payments for services rendered and accurately recording received payments.
  • Verifying patient demographics during each visit, including checking identification and insurance eligibility.
  • Accurately entering demographic and financial information into the system.
  • Reconciling end-of-day reports and scheduling follow-up visits for patients.
  • Submitting prior authorizations as required for treatment services.
  • Responding to requests for medical records while adhering to HIPAA and confidentiality requirements.
  • Coordinating prescription deliveries as authorized by the treating physician.
  • Maintaining accuracy in credit card transactions and data entry.

Qualifications:

  • Education: High School Diploma or equivalent.
  • Experience: Previous experience in a medical office setting is required, preferably in mental health and substance abuse.
  • Technical Skills: Proficient in using computers, email, printers, scanners, and multiline phone systems. Familiarity with electronic health records is preferred.

Compliance with professional standards and ongoing adherence to ethical codes is expected. The employee must engage in continuing education to enhance job-related skills and maintain professional certifications as required.

This job description is intended to outline the primary responsibilities and qualifications for the Patient Administrator role. Management reserves the right to modify duties as necessary.

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