Customer Experience Specialist

7 days ago


Tampa, Florida, United States Employee Owned Holdings Full time
About the Opportunity

We are looking for a highly motivated and detail-oriented individual to fill the role of Customer Service Representative at GCC. This position involves activities that contribute directly and indirectly to customer and supplier satisfaction objectives.

Key Responsibilities
  • Answer and respond to customer calls (both internal and external) for sales and service, including placing and changing orders, quotations, order expediting and/or status, technical information, product availability, complaints, returns/repairs, and credit issues.
  • Coordinate activities with other departments such as purchasing, accounting & finance, warehouse and shops, and outside sales.
Requirements and Qualifications
  • High school diploma, GED, or equivalent secondary education.
  • Experience working in an ISO 9001 environment a plus.
  • Strong product and pricing skills, ability to answer model number, light function explanation, and pricing for all GCC product lines.
Compensation and Benefits
  • A competitive salary ranging from $50,000 to $70,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, vision, life, and disability insurance, family leave, and 401(k) plans with company match.


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