Customer Experience Specialist

5 days ago


Tampa, Florida, United States Amazing Lash Studio Full time
About Our Job:

We're looking for a highly motivated and customer-focused Customer Experience Specialist to join our team at the Amazing Lash Studio. As a key member of our studio, you will be responsible for promoting and selling Amazing Lash Studio Membership and retail products to guests while providing exceptional customer service. If you're a results-oriented individual with a passion for beauty and sales, we encourage you to apply.

Key Responsibilities:
  • Promote and sell Amazing Lash Studio Membership and retail products to guests.
  • Assist the Studio Manager in retaining current members.
  • Create a friendly environment for guests by welcoming and assisting as well as quickly responding to customer questions and needs.
  • Answer phone calls, book appointments, and greet guests enthusiastically.
  • Assist with administrative tasks, including filing and data entry of guest records and surveys.
  • Prepare guest records for treatments.
  • Participate in special events to promote the studio.
  • Maintain cleaning, organizing, and maintenance of lobby and studio public areas.
  • Maintain quality service by enforcing organization standards.

Requirements:
  • Customer service oriented.
  • Results-oriented, metrics-driven.
  • Sales experience preferred.
  • Basic computer skills.
  • Ability to multitask.
  • Outgoing, positive, cheerful, engaging, energetic, and resourceful.
  • Strong verbal and written communications skills.
  • Strong interpersonal skills to communicate with confidence to both internal personnel and customers.
  • Excellent organizer and problem solver with strong project management skills.
  • Flexibility to work various days and hours, including nights, weekends, and holidays.

What We Offer:
  • Competitive compensation plan with potential to make between $11 and $12.50 per hour depending on performance.
  • Free eyelash services, including volume upgrades.
  • Flexible hours.
  • Discounts on all retail products.
  • A fun culture with benefits like bagel Fridays.
  • Clear career path to grow as a professional.
  • Ongoing training.


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