Automotive Customer Experience Specialist

3 weeks ago


Tampa, Florida, United States Morgan Auto Group Full time
Automotive Customer Experience Specialist
We are seeking a highly motivated and customer-focused individual to join our BMW Customer Service team as an Automotive Customer Experience Specialist. The ideal candidate will have strong communication skills and be able to handle a high volume of calls to provide excellent customer service. This role requires the ability to work independently and as part of a team to achieve sales goals and provide outstanding customer experiences. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Responsibilities
* Provide exceptional customer service by handling inbound and outbound scripted telephone calls
* Determine the needs of customers via telephone and recommend appropriate services
* Confirm guest appointments to ensure high show ratios
* Update customer contact information on each call
* Use computer systems at once on multiple monitors

What We Offer
* Competitive salary range: $15.00 - $16.00 per hour
* Opportunities for growth and advancement in a dynamic work environment
* Comprehensive benefits package including health insurance, dental insurance, vision, life, disability insurance, health savings account, 401(k) with company match, paid time off, tenure bonuses, employee discount programs, referral programs, and a clear and supported career path for growth within the company

About Us
Morgan Auto Group is a leader in automotive retail with a commitment to providing our associates with a team environment, great benefits, and ongoing training and support.

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