Senior Administrative Assistant

6 days ago


Cambridge, Massachusetts, United States City of Cambridge Massachusetts Full time
About the Department

The Department of Human Service Programs (DHSP) is a vital component of the City of Cambridge Massachusetts, dedicated to enhancing the quality of life for its residents. Our extensive services and programs touch various sectors, from newborns to senior citizens, and from non-profit organizations to local employers.

About the Role

The Senior Clerk & Typist will play a crucial role in the Multi-Service Center (MSC), supporting staff and providing a welcoming, respectful, and professional experience for individuals and families experiencing housing instability or homelessness. As the first point of contact, the successful candidate must consistently offer a calm and supportive response.

Essential Duties and Responsibilities
  • Answer telephone calls courteously and transfer calls to appropriate staff.
  • Greet all visitors courteously and assist with their requests; notify relevant staff when clients arrive for appointments.
  • Keep the reception areas of the Multi Service Center neat and attractive.
  • Maintain staff sign-in/sign-out logs and manage sign-in procedures for visitors.
  • Collect outgoing mail daily and arrange for delivery to city hall mailroom as well as pickup of incoming mail as needed.
  • Fill copier and fax machines, maintain copy paper supply.
  • Keep inventory and order office supplies for the Center
  • Enter and search for data in the Homeless Management Information System.
  • Assist the Multi-Service Center Director with special projects.
  • Other duties as assigned by the Multi Service Center Director.
  • Actively participate in the Department's Race and Equity Initiative.
Minimum Requirements
  • Minimum of three to five years' experience working with the public in a social service, customer service, reception or related position.
  • Excellent communications skills.
  • Ability to exercise mature judgment in complex situations.
  • Strong organizational and administrative skills.
  • Proficiency in personal computer skills such as Microsoft Office Suite and Excel.
  • Experience working with diverse individuals.
  • Knowledge of Cambridge and surrounding communities helpful.
  • High school diploma or equivalent
Physical Requirements, Working Conditions, Work Flexibility and Accommodations
  • Ability to access, input and retrieve information from a computer
  • Ability to answer phones and maintain multiple files
  • Ability to lift a minimum of at least 10 lbs.
  • Be comfortable to work primarily in a standard office environment with moderate noise level, telephones, personal computers, printers, and other office equipment.
  • Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.
Summary of Benefits
  • Competitive Health, Dental and Vision benefits
  • Vacation and Sick Leave eligible
  • Paid Parental Leave
  • Sick Incentive Pay eligible
  • 3 Personal Days
  • 14 Paid Holidays
  • City employee commuter benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle membership)


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