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The Airport Passenger Support Specialist plays a vital role in ensuring the comfort and safety of airline passengers who require wheelchair assistance. This position is ideal for individuals who enjoy providing exceptional customer service and working in a fast-paced environment.
Key Responsibilities- Transportation Safety: Follow all safety protocols when transporting passengers in wheelchairs to ensure their safe arrival at their destination.
- Customer Interaction: Develop positive relationships with passengers, providing assistance and support as needed.
- Security Compliance: Adhere to all client and site security requirements, maintaining a secure environment for passengers and staff.
- Passenger Assistance: Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the airport or grounds.
- Baggage Support: Assist passengers with baggage retrieval and transport, if necessary.
- Coordination: Coordinate assignments with dispatchers and gate agents, ensuring seamless communication and efficient service delivery.
- Incident Reporting: Complete thorough incident reports, documenting any issues or concerns that arise during service delivery.
- Age: Must be at least 18 years old.
- Education: No high school diploma, GED, or college degree is required.
- Experience: No prior experience is necessary, as on-the-job training is provided.
- Customer Service Experience: One year of customer service experience is preferred, but not required.
ABM is a leading provider of integrated facility solutions. We take pride in our commitment to delivering exceptional service and supporting the growth of our employees. As a military and veteran-friendly employer, we encourage candidates with military experience to apply.
