Customer Support Coordinator
6 days ago
We are seeking a highly organized and detail-oriented Customer Support Coordinator to join our Support team in our Denver office. As a key member of our team, you will be responsible for coordinating our high-quality customer service delivery, working closely with the Support team to schedule support resources and tasks.
This role will give you the opportunity to work across a variety of administrative tasks, both desk-based and physical activities related to the management of spaces and equipment in a busy environment that requires you to be organized, prioritizing tasks and working quickly.
Key Responsibilities:- Post-sale coordination for installations and training services.
- Liaise with customers to gather information for technical staff.
- Ensure all engineers' time is arranged, delivered, and followed up; with up-to-date information available for technical staff, management, and finance teams.
- Respond to customer support cases and distribute the tasks fairly to appropriate technical or administrative staff.
- Data entry into CRM system of all hardware, software, and contracts sold.
- Responding to calls and cases where appropriate or passing to the relevant support or sales engineer.
- Scheduling of internal tasks requiring support engineers.
- Coordinating equipment for external loans or demonstrations.
- Maintaining software license contracts and generating licenses.
- Reporting on support activities and general housekeeping of customer data.
- B.S. Degree in human sciences or related technical field.
- Ability to communicate effectively internally and directly to customers.
- Experience with varied administrative tasks.
- Ability to prioritize tasks and work independently.
- Proficient in data entry with excellent attention to detail.
- Ability to take an active role in handling and storage of valuable equipment.
- Self-motivated and resourceful in finding solutions.
- Ability to work collaboratively within a team.
- Good computer skills including Microsoft Office applications.
- Great organizational skills.
- Experience of scheduling tasks for a team of technical staff.
- Experience of working with Salesforce or other Customer Relationship Management (CRM) databases.
- Customer service or support experience.
Vicon offers an excellent benefits package including medical, dental, long-term disability, a company matched 401(k) program, generous vacation allowance, and coworkers who are driven to succeed and enjoy a fun, challenging work environment.
Vicon is a subsidiary of Oxford Metrics Plc, a public company founded in 1984 with a proven track record of growth, financial stability, technical innovation, and long-term customer relationships.
We are an equal opportunity employer.
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