Technical Support Specialist
6 days ago
Job Summary
System Soft Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for coordinating with vendors, customers, and installation technicians regarding the installation of purchased technology products.
Key Responsibilities:
- Coordinate with vendors, customers, and installation technicians to ensure timely and efficient installation of technology products.
- Track and assist in scheduling technicians for multiple jobs to meet installation deadlines.
- Review and approve photos of installed equipment and materials to ensure quality standards are met.
- Provide regular reporting recaps to ensure overall improvement in installation processes.
- Conduct site surveys to identify potential installation issues.
- Resolve routine to complex customer problems through telephone discussions, remote desktop tools, and email.
Preferred Qualifications:
- Previous experience in cabling installation or a related field.
- Experience in a help desk or call center environment.
- Proficiency in Google Docs, Spreadsheets, Email, and Excel.
- Solid computer skills and an aptitude for learning new software.
- Proactive thinker with excellent problem-solving skills.
What We Offer:
System Soft Technologies offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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