Patient Call Representative

5 days ago

Berkeley, California, United States John Muir Health Full time
Job Summary

We are seeking a highly skilled Patient Call Representative to join our team at John Muir Health. As a Patient Call Representative, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Respond to Patient Inquiries: Promptly respond to patient phone calls and inquiries in a professional and courteous manner.
  • Provide Medical Information: Provide accurate and up-to-date medical information to patients and their families.
  • Coordinate Care: Coordinate patient care with healthcare providers and other members of the care team.
  • Maintain Confidentiality: Maintain confidentiality of patient information and adhere to HIPAA protocols.
  • Communicate Effectively: Communicate effectively with patients, families, and healthcare providers through written and verbal communication.
Requirements
  • Education: High School Graduate or Equivalent Preferred
  • Experience: 1 year Clerical - Medical Secretary Preferred
  • Certifications/Licensures: CMA - Certified Medical Assistant Preferred and Epic - Proficiencies required for this position must be passed within 90 days of start date.
  • Skills: Knowledge of organizational policies, procedures, systems and objectives; Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures; Proficient in Microsoft Office Products (Word, Excel, Outlook and Power Point); Maintains professional and personal integrity; Ability to communicate effectively written and orally; Ability to possess visual capacity and hearing to monitor and use telephone equipment; Effective communication skills (good hearing, listening and speaking skills); Ability to deal diplomatically with all types of individuals under stressful situations; Basic knowledge of medical terminology, anatomy and physiology; Ability to work with the public in a professional courteous manner; Enjoys working with the public; Knowledge of JMH patient navigation programs.
Work Environment

This is a full-time position working 40 hours per week. The work shift is from 8:00am to 5:00pm, Monday through Friday.

Compensation

The hourly pay rate for this position is $33.74. Offer amounts are based on demonstrated/relevant experience and/or licensure.

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