Patient Services Advocate

6 days ago

Berkeley, California, United States LifeLong Medical Care Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Services Advocate to join our team at LifeLong Medical Care. As a Patient Services Advocate, you will play a critical role in providing assistance, information, and support to new and established patients in determining eligibility for health services under various private and public health care assistance programs.

Key Responsibilities
  • Interviews and screens new and established patients to determine eligibility for health insurances and other programs, including Medi-Cal, Covered California, CalFresh, HealthPac, and Contra Costa CARES.
  • Assists patients and community members with completing and submitting applications through Covered California and other benefit applications.
  • Registers new patients, schedules appointments, and provides information on LifeLong Medical Care's locations, services, and available programs.
  • Tracks and reports all required data for enrollment and outreach efforts.
  • Schedules Medi-Cal appointments for patients to meet with On-site Eligibility Workers.
  • Conducts outreach calls to new Medi-Cal members assigned to LifeLong to register them and get them into care.
  • Takes all classes and tests to become a Certified Enrollment Counselor.
  • Attends all eligibility-related meetings and trainings.
  • Utilizes Epic and other electronic systems to enter patient information and research history.
  • Conducts outreach with other county organizations to screen uninsured patients for health insurance and/or other programs.
  • Participates in community outreach to raise awareness of available health and social services programs.
  • Assists in verifying eligibility two days in advance when necessary. Notifies patients when there's a change in their eligibility or coverage.
  • Coordinates with LifeLong Medical internal staff and other organizations to resolve patient issues.
Requirements
  • High school diploma or GED.
  • Minimum of two years of social service or administrative experience in a clinical or social services setting.
  • Excellent verbal and written communication skills with the ability to communicate effectively with elderly or disabled adults from varying cultural and ethnic backgrounds.
  • Proficient in Microsoft Office Word, Excel, Outlook.
  • Able to work some evenings and weekends.
  • Access to reliable transportation with current liability insurance.
  • Bilingual English/Spanish.
Preferred Qualifications
  • College degree in a related field.
  • Experience in working in a community health center.
  • Knowledge of Medi-Cal and Medicare-related benefits and other programs for low-income clients.
  • EPIC electronic health record (EHR) and practice management (EPM) experience.

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