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Front-End Operations Manager

2 months ago

Albany, New York, United States Hannaford Full time

Position Overview:
As a key member of our team, you will play a vital role in enhancing customer satisfaction and operational efficiency.

At Hannaford Supermarkets, we pride ourselves on our rich history and commitment to supporting local producers and sustainable practices. Our mission is to provide fresh, quality products while fostering community connections.

Key Responsibilities:

  • Adhere to all company policies and established protocols.
  • Maintain a professional appearance and adhere to the company's grooming standards.
  • Delegate tasks to front-end and service desk associates during slower periods as per the Service Leader Assignment Sheets.
  • Assist with special projects and undertake additional responsibilities as directed by management.
  • Uphold all safety standards and promptly report any maintenance or repair needs. Ensure the workspace is free from hazards.
  • Monitor customer behavior to ensure security and report any suspicious activities to management.
  • Safeguard the front-end cash drawer when unattended and protect company assets.
  • Ensure cleanliness and sanitation standards are met in accordance with company policies and health regulations.
  • Regularly perform cashier and bagging duties as needed.
  • Occasionally handle service desk and bookkeeping functions if trained.
  • Carry out other assigned duties as necessary.
Required Qualifications:

  • Strong communication and customer service abilities.
  • Must be at least 18 years old to perform specific job functions.
  • Willingness to learn and adapt to various tasks and technical requirements.
  • Proven ability to fulfill the technical demands of cashier and service desk roles.

Training Requirements:

For Service Desk/Kiosk Stores:
Completion of Cashier/Service Associate and Service Desk/Kiosk training.

For Non-Service Desk/Kiosk Stores:
Completion of Cashier training.

Physical Demands:

  • Ability to perform repetitive motions while standing or walking for extended periods.
  • Capable of lifting items weighing up to 15 pounds consistently, 25 pounds frequently, and 50 pounds occasionally.
  • Ability to push or pull weights up to 75 pounds as needed.
  • Willingness to work in various weather conditions.
  • Capable of gathering and transporting multiple shopping carts.
  • Ability to handle various substances related to cleaning and food products.
  • Sufficient vision to verify identification and review written documents.
Preferred Qualifications:

  • Foster customer goodwill through exceptional service and efficient issue resolution.
  • Develop effective work schedules for associates to optimize customer service and minimize wait times.
  • Manage cash pickups and change orders as required.
  • Verify customer identification and adhere to store policies regarding the sale of restricted items.
  • Ensure a smooth refund process for customers while adhering to company policies.
  • Supervise the performance of front-end and service desk associates as directed by management.
  • Treat all team members with respect and fairness, recognizing achievements and providing constructive feedback.
  • Must meet the physical demands of the role, with or without reasonable accommodations.

Hannaford is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.