Front Office Manager

16 hours ago


Albany, New York, United States Staybridge Suites Albany Full time
Job Summary

We are seeking a highly motivated and experienced Front Office Manager to join our team at Staybridge Suites Albany. The successful candidate will be responsible for managing all aspects of the front office, including guest relations, reservation management, staffing, training, and payroll.

Key Responsibilities
  • Recruit, train, and develop front office staff to deliver exceptional guest service
  • Manage and monitor front office activities, ensuring adherence to hotel policies and procedures
  • Maintain a professional and high-quality service-oriented environment
  • Act as Manager on Duty, resolving guest complaints and issues in a timely and professional manner
  • Work closely with housekeeping and maintenance departments to improve guest services and foster cross-departmental communication
  • Adhere to financial procedures, including bank records, account receivables/payables, and payroll administration
  • Conduct performance appraisals and participate in department budgeting and planning
  • Schedule personnel to ensure adequate staffing and maintain a positive team atmosphere
Requirements
  • High School Diploma or equivalent
  • Minimum 2 years of experience in team management or supervisory experience, preferably in a hotel front office environment
  • Strong computer skills and experience with IHG systems
  • Excellent communication and presentation skills
What We Offer
  • Competitive pay and benefits package
  • Paid time off, including holidays, vacation, and sick days
  • Great benefits, including medical and dental insurance
  • Voluntary short-term disability insurance and long-term disability
  • 401K retirement program with company match
  • IHG and Turf Hotel employee room night discounts
  • Employee referral program

  • Front Office Manager

    4 weeks ago


    Albany, New York, United States Schulte Companies Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Schulte Hospitality Group. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and driving business growth.Key Responsibilities:Monitor and manage daily room inventory, rates, and...


  • Albany, New York, United States HW Staffing Solutions- Portland ME Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Office Receptionist to join our dynamic team at HW Staffing Solutions- Portland ME. As a key member of our team, you will be responsible for providing exceptional customer service, managing our front office operations, and supporting our pediatric therapy services.Key...


  • Albany, New York, United States Staybridge Suites Albany Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Staybridge Suites Albany. As a key member of our front office team, you will be responsible for providing exceptional guest service and leading a team of Front Desk Associates.Key Responsibilities:Assign work and supervise team...

  • Front Desk Supervisor

    4 weeks ago


    Albany, New York, United States DelMonte Hotel Group Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly motivated and organized Front Desk Supervisor to join our team at DelMonte Hotel Group. As a key member of our Front Office Department, you will be responsible for ensuring a seamless guest experience and providing exceptional customer service.Key Responsibilities:Supervise and coordinate the...


  • Albany, New York, United States DelMonte Hotel Group Full time

    DelMonte Hotel Group Front Desk Supervisor Job DescriptionWe are seeking a highly motivated and organized Front Desk Supervisor to join our team at DelMonte Hotel Group. As a key member of our Front Office Department, you will be responsible for ensuring a seamless guest experience and providing exceptional customer service.Key Responsibilities:Supervise and...


  • Albany, New York, United States Red Roof Full time

    **Be the Face of Red Roof****Job Summary**We're seeking a friendly and outgoing Front Desk Representative to join our team at Red Roof. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.**Key Responsibilities**Welcome and assist guests with their...


  • Albany, New York, United States Hampton Inn Western Ave Full time

    Front Desk Associate Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Hampton Inn Western Ave. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key...


  • Albany, New York, United States Homewood Suites Albany Full time

    Front Desk Associate Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Homewood Suites Albany. As a key member of our front office team, you will be responsible for providing exceptional hospitality experiences for our guests.Key Responsibilities:Assist guests efficiently,...


  • Albany, New York, United States Red Roof Full time

    Front Desk RepresentativeJob SummaryWe are seeking a friendly and detail-oriented Front Desk Representative to join our team at Red Roof. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesWelcome guests and...


  • Albany, New York, United States HW Staffing Solutions- Albany NY Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Receptionist to join our dynamic team at HW Staffing Solutions- Albany NY. As a key member of our team, you will be responsible for providing exceptional customer service, managing our front office operations, and ensuring a smooth and efficient experience for our clients and visitors.Key...


  • Albany, New York, United States HILTON ALBANY Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Albany. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling reservations, and maintaining a clean and organized front desk area.Key ResponsibilitiesReceive and process guest...


  • Albany, New York, United States Staybridge Suites Albany Full time

    Front Desk Associate Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Staybridge Suites Albany. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key...


  • Albany, New York, United States Staybridge Suites Albany Full time

    Front Desk Associate Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Staybridge Suites Albany. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key...


  • Albany, New York, United States JO Restaurant Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front of House Supervisor to join our team at JO Restaurant Group. As a key member of our restaurant management team, you will be responsible for overseeing the front of house operations, ensuring exceptional guest service, and maintaining a high level of quality in all aspects of the dining...


  • Albany, New York, United States Maine Course Hospitality Group Full time

    Job SummaryWe are seeking a friendly and professional Front Desk Agent to join our team at Maine Course Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling reservations and check-in/check-out processes, and maintaining a clean and organized front desk area.Key...


  • Albany, New York, United States Empire Oral & Maxillofacial Surgery - Albany Full time

    About Empire Oral & Maxillofacial Surgery - AlbanyEmpire Oral & Maxillofacial Surgery - Albany is a thriving practice seeking a highly skilled and organized Dental Receptionist to join our dynamic team. As a key member of our front office, you will be responsible for providing exceptional patient care and administrative support to our providers and...


  • Albany, New York, United States Red Roof Full time

    **Unlock the Magic of Hospitality**As a Front Desk Representative at Red Roof, you'll be the face of our hotel, welcoming guests and making their stay unforgettable. Your role will be to provide exceptional customer service, ensuring every guest feels valued and cared for.**Key Responsibilities:**Welcoming guests and assisting with check-in/check-out,...


  • Albany, New York, United States Ithaca City School District Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Receptionist. The successful candidate will provide exceptional customer service, manage front desk operations, and perform various administrative tasks.Key ResponsibilitiesProvide a warm and welcoming experience for clients and visitorsManage incoming calls,...


  • Albany, New York, United States Page Southerland Page Full time

    OverviewAt Page Southerland Page, we strive to create innovative designs that enhance people's lives. We're seeking a highly skilled Office Manager to join our team and contribute to our mission of delivering exceptional results through design.ResponsibilitiesManage the day-to-day operations of the office, ensuring seamless administrative support to our...


  • Albany, New York, United States Hilton Albany Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hilton Albany. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling room reservations, and maintaining accurate records.Key ResponsibilitiesReceive and process room reservations,...