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Front Desk Supervisor

2 months ago

Albany, New York, United States DelMonte Hotel Group Full time
Front Desk Supervisor Job Description

We are seeking a highly motivated and organized Front Desk Supervisor to join our team at DelMonte Hotel Group. As a key member of our Front Office Department, you will be responsible for ensuring a seamless guest experience and providing exceptional customer service.

Key Responsibilities:
  • Supervise and coordinate the activities of front desk staff, ensuring efficient and effective service delivery.
  • Assist with the management of front office operations, including room assignments, check-in/check-out procedures, and guest communication.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Monitor and maintain accurate records of guest interactions, including check-in/check-out times, room assignments, and any issues or concerns.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Perform administrative tasks, such as data entry, reporting, and filing.
Requirements:
  • 6 months to 1 year of related experience in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits:
  • Competitive hourly rate of $16.75.
  • Comprehensive benefit packages for full-time positions.
  • Hotel room discounts at our locations around the globe.
  • Discounts on food and beverages.
  • Professional development and advancement opportunities.