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Customer Service Specialist

2 months ago

Dallas, Texas, United States Signeekwave Architecture Studio Full time
Customer Service Specialist Position

About Signeekwave Architecture Studio:
At Signeekwave Architecture Studio, we are committed to redefining spaces through innovative architectural solutions. Our dedicated team of professionals strives to create environments that not only meet the needs of our clients but also enhance the communities we serve.

Position Overview: Customer Service Specialist

Location: Remote

Key Responsibilities:

  • Manage both incoming and outgoing communications with clients, ensuring accurate and helpful information is provided.
  • Address client questions and resolve issues promptly and effectively.
  • Keep client records current by utilizing CRM tools efficiently.
  • Work closely with various departments to tackle intricate client challenges.
  • Record client interactions meticulously for future reference and quality assurance.

Qualifications:

  • High school diploma or equivalent; a Bachelor's degree is advantageous.
  • Strong communication and analytical skills.
  • Proficiency in CRM software is required.
  • Capability to thrive in a dynamic work environment.