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Customer Care Advocate

2 months ago

Dallas, Texas, United States Dabellaexteriorsllc Full time

Company Overview:

DaBella Exteriors LLC is a leading name in the home improvement sector, recognized for our exceptional services in roofing, siding, windows, and bath & shower installations. With a rapidly expanding presence across the United States, we are committed to delivering top-notch service to our clients.

Position: Customer Service Specialist - Bilingual

Location: Dallas, TX

Employment Type: Full-Time

Compensation: $20.00 per hour

Role Summary:

The Customer Service Specialist plays a crucial role in ensuring that our clients receive outstanding support. This position is responsible for managing customer inquiries across various channels and directing them to the appropriate departments for resolution.

Key Responsibilities:

  • Monitor and respond to customer communications via phone, email, and online platforms, documenting interactions in the company CRM.
  • Engage with customers to clarify inquiries and provide solutions to their concerns.
  • Collaborate with internal teams, including sales and installation, to ensure timely resolution of customer requests.
  • Utilize our review management software to assess customer feedback and generate insights for continuous improvement.

Qualifications:

  • Experience in customer service, call center, or related fields is advantageous.
  • Proficient in Microsoft Office and various digital communication tools.
  • Strong organizational skills with the ability to manage multiple tasks in a dynamic environment.
  • Creative problem-solving skills and a proactive approach to enhancing customer satisfaction.

Note: This position is not remote.

We are hiring immediately