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Customer Service Specialist

2 months ago

Dallas, Texas, United States Air Pros Full time
About Our Company

Position Overview

JOIN OUR TEAM

Air Pros Dallas Call Center is seeking to fill the role of On-Site Customer Service Specialist.

YOUR ROLE

As an On-Site customer service specialist, you will engage with clients who have inquiries or concerns regarding their accounts, service experiences, or product usage. You will adhere to established scripts while assisting customers in scheduling service appointments or addressing account-related issues. Your responsibilities will include managing incoming calls and emails, ensuring prompt responses. Exceptional customer service skills and effective problem-solving capabilities are vital for success in this position. As a representative of our organization, you must demonstrate outstanding communication and interpersonal skills.

Benefits
  • Compensation of $18.00 per hour plus commission
  • Comprehensive training and development resources for your professional growth
  • Bi-weekly payment schedule
  • Full benefits package after 90 days, including Medical, Dental, Vision, and Disability coverage
  • Paid holidays
  • Two weeks of paid time off
  • 401K retirement plan
Work Schedule:
  • Five-day work week with eight-hour shifts scheduled between 7 AM and 7 PM (availability to work weekends is required)
  • Opportunities for overtime
  • On-site position at our call center
Qualifications and Skills Required
  • Outstanding customer service, active listening, and both verbal and written communication skills
  • Knowledge of company products, services, and policies
  • Proficiency in computer usage, particularly with CRM software, along with strong typing abilities
  • Capability to ask insightful questions and manage challenging situations
  • Excellent time management and decision-making skills
  • Adaptability and accountability in the workplace
  • Previous experience in a call center or customer support environment
  • Strong problem-solving skills
  • Ability to handle multiple tasks simultaneously
  • High school diploma or equivalent
  • Bilingual in Spanish is a plus
About Air Pros USA:

Air Pros is a rapidly expanding leader in both Residential and Commercial HVAC contracting. We take pride in our commitment to customer service, quality, and overall customer experience.

If you are looking for a fulfilling career where you will be valued by your colleagues and customers, and where your contributions directly impact the success of the organization, consider joining us.

Equal Opportunity Employer Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Position
Customer Service Specialist

Employment Type
Full-Time

We are currently accepting applications for this position.