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Bilingual Healthcare Customer Service Representative

4 weeks ago

Tampa, Florida, United States KG Call Center Full time
Job Summary

We are seeking a highly motivated and detail-oriented Bilingual Healthcare Customer Service Representative to join our team at KG Call Center. As a Bilingual Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting them with their healthcare needs, and resolving any issues that may arise.

Key Responsibilities
  • Answer calls and assist customers with their healthcare-related inquiries
  • Provide accurate and timely information to customers regarding their healthcare plans and benefits
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with other team members to achieve team goals and objectives
Requirements
  • High school diploma or equivalent required
  • Minimum six months of customer service experience required
  • Must be able to pass English and Spanish assessments
  • Must be able to type a minimum of 20 WPM
  • Must be able to sit for extended periods
What We Offer

We offer a competitive compensation package, including employee-only medical coverage at no cost, a 401(k) company match program, and more. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.