Healthcare Customer Service Representative

6 days ago

Tampa, Florida, United States KG Call Center Full time
Job Title: Healthcare Customer Service Representative

We are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team at KG Call Center. As a key member of our customer service team, you will play a vital role in providing exceptional service to our clients and their customers.

Job Summary:

The Healthcare Customer Service Representative will be responsible for answering calls and assisting customers with inquiries about Marketplace insurance. You will utilize standard technology such as a telephone, web browser, and email to provide accurate and timely information to our customers.

Responsibilities:
  • Answer calls and assist customers with inquiries about Marketplace insurance
  • Utilize pre-scripted responses to provide basic general and claims-specific information
  • Follow established and documented policies and standard operating procedures
  • Assist callers in completing online applications and submitting them electronically to the plan provider for processing
  • Complete basic call logs related to phone inquiries
  • Refer calls as required to secondary levels of support
Requirements:
  • High School diploma or equivalent required
  • Minimum six months of customer service/secretarial/telemarketing experience required
  • Must be able to pass customer service assessments
  • Must be able to type a minimum of 20 WPM
  • Must be able to sit for extended periods
  • Experience working with a PC and the Windows operating system required
  • Must have excellent time management skills and the ability to adhere to an established schedule
  • Must have the ability to follow standard operating procedures and follow established call scripts
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
  • A proven ability to work as a member of a team required
Location:
  • Position is onsite at our Tampa call center, located near the Hard Rock Casino
  • Remote work is not available for this position
Schedule:
  • Our call center is open from 7:00AM to 10:00PM, with extended operating hours during peak season
  • Shifts will be assigned for a portion of that daily schedule
  • In addition to certain mandatory workdays, you may be required to work some weekends and holidays during peak season

We offer a competitive compensation and benefits package, including employee-only medical coverage at no cost, a 401(k) company match program, and more. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

We are an Equal Opportunity Employer and are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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