Customer Service Representative

12 hours ago


Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time
Job Title: YES Center Call Center Specialist

Under the direction of the Tampa Metropolitan Area YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving and making calls to support Family Center operations. This role will involve interacting with customers, resolving issues, and providing excellent customer service.

Key Responsibilities:
  • Receive and respond to inbound calls from customers
  • Make outbound calls to customers to provide support and resolve issues
  • Interact with customers in a professional and courteous manner
  • Resolve customer complaints and concerns in a timely and effective manner
  • Provide excellent customer service and support to customers
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Ability to multitask and prioritize tasks
  • Basic computer skills and knowledge of customer relationship management software


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