Customer Service Representative

3 days ago

Tampa, Florida, United States Sagility LLC Full time
About Sagility LLC

Sagility LLC is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

Job Title: Remote Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. As a key member of our Call Center team, you will provide exceptional service to our clients, ensuring their needs are met and exceeded.

Responsibilities:
  • Promptly and effectively manage all incoming calls
  • Conduct research to provide effective solutions for customer issues
  • Document all calls accurately
  • Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
  • Strive to achieve daily team quality and customer satisfaction goals
Requirements:
  • 18 years of age or older
  • High School Diploma or equivalent
  • Minimum of 1 year in a single job, preferably in a call center customer service environment
  • Reliable attendance with no missed time in the first 90 days
  • Ability to type 25 wpm
  • Strong oral and written communication skills
  • Comfort with desktop computer systems
  • Hardwired internet connection with speeds greater than 5MB upload and 10MB download
  • Secure, private work area at home
  • Flexible schedule availability (Monday-Saturday)
What We Offer:
  • Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
  • Performance incentives
  • Paid training in a state-of-the-art video training environment
  • Comprehensive health plan available after 90 days
  • Employee wellness and engagement programs
  • Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Sagility LLC is an Equal Opportunity Employer/Vet/Disability.

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