Bilingual Healthcare Customer Service Representative

2 days ago

Tampa, Florida, United States KG Call Center Full time
Job Title: Bilingual Healthcare Customer Service Representative

We are seeking a highly motivated and customer-focused Bilingual Healthcare Customer Service Representative to join our team at KG Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering calls, and assisting customers with their healthcare-related inquiries.

Responsibilities:
  • Answer calls and assist customers with their healthcare-related inquiries.
  • Provide accurate and timely information to customers regarding their healthcare plans and benefits.
  • Utilize standard technology, such as a telephone, web browser, and email, to assist customers.
  • Choose the appropriate pre-scripted responses to provide basic general and claims-specific information to customers.
  • Follow established and documented policies and standard operating procedures, such as completing timesheets and adhering to privacy rules.
  • Assist callers in completing an online application and submitting it electronically to the plan provider for processing.
  • Complete basic call logs related to phone inquiries, such as clicking radio buttons to confirm which scripts you read to the caller.
  • Refer calls as required to secondary levels of support.
Requirements:
  • High School diploma or equivalent is required.
  • Minimum six months of customer service/secretarial/telemarketing experience required.
  • Must be able to pass English and Spanish assessments.
  • Must be able to type a minimum of 20 WPM.
  • Must be able to sit for extended periods.
  • Experience working with a PC and the Windows operating system is required.
  • Must have excellent time management skills and the ability to adhere to an established schedule.
  • Must have the ability to follow standard operating procedures and follow established call scripts, choosing the correct one for the type of call being answered.
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • A proven ability to work as a member of a team is required.
Location:
  • Position is onsite at our Tampa call center, located near the Hard Rock Casino.
  • Remote work is not available for this position.
Benefits:
  • We offer a quality compensation and benefits package, including employee-only medical coverage at no cost, a 401(k) company match program, and more.

We are proud to offer our employees a positive work environment and culture that inspires and rewards our team members. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.

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