Part-Time Tasting Room Specialist
6 days ago
Tasting Room Specialist
Job Title: Tasting Room Specialist
Position Overview
The Tasting Room Specialist serves as a vital representative of Twenty One Barrels, promoting the sale of our hard cider and wine products, as well as memberships for our cider and wine clubs. This role involves educating patrons about our offerings, including their history and production methods, while fostering a welcoming atmosphere.
We are looking for an enthusiastic individual who can provide exceptional customer service and create memorable experiences for our guests. This position is dynamic and will evolve, offering opportunities for growth within the organization.
Key Responsibilities
- Deliver outstanding customer service both in-person and over the phone.
- Welcome guests and serve products according to established procedures.
- Engage with customers professionally and assist them in selecting products.
- Process transactions accurately using the POS system.
- Achieve sales targets for products and memberships.
- Stay informed about product knowledge and updates.
- Participate in various tasting room operations, including serving and cleaning.
- Maintain inventory levels and assist with restocking as needed.
- Build relationships with local wineries and hospitality businesses.
- Keep accurate sales records and reconcile cash receipts.
- Support merchandising efforts and maintain a clean environment.
- Assist with setup and breakdown for tasting room events.
- Follow all operational policies and safety regulations.
- Occasionally assist in production tasks.
Qualifications
- Must be at least 21 years old and able to work responsibly around alcohol.
- Availability for approximately 10-20 hours per week, including evenings and weekends.
- High School diploma or equivalent required.
- Experience with POS systems is preferred.
- Passion for craft beverages and strong interpersonal skills are essential.
- Ability to handle cash transactions and perform basic math.
- Demonstrated reliability and punctuality.
- Must be able to lift up to 50 pounds and stand for extended periods.
Compensation
Hourly wage plus tips, with additional benefits for full-time employees.
Twenty One Barrels is committed to providing equal employment opportunities and fostering a diverse work environment.
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