Craft Beverage Sales Associate

5 days ago


Bradford, Ohio, United States 21barrels Full time
Job Title: Tasting Room Ambassador

Job Summary:

We are seeking a highly motivated and enthusiastic Tasting Room Ambassador to join our team at 21barrels. As a brand ambassador, you will be responsible for promoting the sale of our craft beverages, educating customers on our products, and providing exceptional customer service.

Key Responsibilities:

  • Provide customer service that exceeds expectations in a fast-paced and dynamic environment
  • Pour products in accordance with procedure and interact with customers and staff in a professional manner
  • Assist customers in product selections and describe products, history, and provide general information
  • Handle routine POS transactions using Square system and meet established sales goals for products and club memberships
  • Stay current on product knowledge and participate in all retail/tasting room business functions
  • Follow product inventory procedures and maintain adequate physical inventory of products and merchandise
  • Assist in developing relations with other wineries/breweries and hospitality industry businesses
  • Assist in maintaining daily sales records and accurately reconcile cash receipts daily
  • Assist in retail merchandising, including stocking and organizing
  • Assist with set up and break down for Tasting Room events
  • Understand and perform opening and closing procedures
  • Ensure a clean, well-organized, and functional environment in the tasting bar area
  • Participate in organization and cleaning of the facility
  • Adhere to all operating policies, state and federal regulations, and CDC guidelines
  • Assist in production as needed

Requirements:

  • Must be at least 21 years of age and able to work around alcohol in a responsible manner
  • High School diploma or Equivalent required
  • Preferably have knowledge/experience with Square POS systems
  • Craft beverage industry knowledge, appreciation, and passion a plus
  • Genuine enthusiasm for craft beverages sector and our consumers
  • Proficient in handling cash, making change, and basic math
  • Very strong interpersonal and communication skills
  • Friendly, positive, and professional disposition when dealing with a diverse array of guests, vendors, and team members
  • Highly organized and energetic with strong attention to detail
  • Demonstrated ability to multi-task, follow-up, and work in a fast-paced environment under pressure
  • Maintain knowledge of our product portfolio
  • Maintain a professional image by following the dress code
  • Follow and uphold all policies as directed by management
  • Pro-active and thorough in completing existing tasks and pursuing new assignments
  • Ability to work independently with minimal direct supervision
  • Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures
  • Ability to work a flexible schedule including extended hours, most weekends and holidays
  • Must be able to work safely and be safety conscious, follow and enforce all written & verbal SOPs as well as enforce and adhere to safe practices
  • Must be able to follow all food safety guidelines and winery SOPs
  • Recognize the symptoms of intoxication and handle the situation as required by Ohio law and house policy
  • Must hold a valid driver's license. Occasional work-related travel may be a possibility
  • Must be able to frequently lift and carry weights of up to 50 pounds at varying frequencies
  • Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
  • Ability to operate various types of hardware to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
  • Ability to stand for long periods of time
  • Successful completion of background check and pre-hire drug testing

Compensation:

  • Hourly plus tips
  • Bonus program
  • Employee discounts
  • Company funded retirement plan for all eligible employees
  • Full time employees eligible for additional benefits


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