Customer Service Specialist II

2 weeks ago


Bradford, Vermont, United States State of Vermont Full time
Information Center Representative II

The State of Vermont Information Center Division is seeking a dedicated individual to become part of their team as an Information Center Representative II. This role is centered around delivering outstanding customer service, advocating for Vermont, and warmly welcoming guests at the Information Centers located along Interstate 91.

The perfect candidate will possess excellent interpersonal abilities, attention to detail, and the capacity to work autonomously. Key responsibilities include greeting and assisting visitors, navigating maps, maintaining records, and performing cleaning tasks. This position requires a commitment of 32 hours per week.

Key Responsibilities:
  • Welcome and inform visitors with enthusiasm
  • Engage in map navigation and record maintenance
  • Carry out cleaning responsibilities, including snow removal and lifting items up to 50 pounds
  • Utilize Microsoft Office applications effectively
Required Qualifications:
  • At least one year of experience in customer service is essential
  • Capability to read and write proficiently
  • Familiarity with Microsoft Office, map navigation, and online research
  • Background in tourism, hospitality, or a related sector is advantageous
Benefits Offered:
  • Medical and dental premiums covered by the state
  • Work-life balance with paid holidays and leave options
  • Retirement savings plans available
  • Tuition reimbursement programs
  • Wellness initiatives and additional incentives

If you are a proactive individual with a passion for promoting Vermont and delivering exceptional customer service, consider joining the Information Center Division team.



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