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Financial Recovery Specialist

2 months ago

Noblesville, Indiana, United States MassGenics Full time
About the Role

We are seeking a highly skilled and experienced Collection Specialist to join our team at MassGenics. As a key member of our financial recovery team, you will be responsible for locating and notifying customers of delinquent accounts, soliciting payment, and resolving customer disputes.

Key Responsibilities
  • Receive payments and post amounts paid to customer accounts.
  • Locate and monitor overdue accounts.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and review the terms of sales, services, or credit contracts.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
  • Arrange for debt repayment or establish repayment schedules based on customers' financial situations.
Requirements
  • High School Diploma or equivalent required.
  • 2 to 4 years of financial and/or customer service experience required.
Preferred Qualifications
  • Verbal and written communication skills, customer service, and negotiation skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Knowledge of legal and company policies, procedures, and regulations as related to collections.
  • Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.
About MassGenics

MassGenics is a leading provider of financial recovery services. We are committed to delivering exceptional results and building long-term relationships with our clients. Our team is dedicated to providing a positive and supportive work environment that fosters growth and development.

Benefits
  • Competitive pay rate: $19 - $21 per hour.
  • Medical and pharmacy coverage.
  • Dental and vision insurance.
  • 401(k) plan.
  • Health savings account (HSA) and flexible spending account (FSA).
  • Life insurance.
  • Pet insurance.
  • Short-term and long-term disability insurance.
  • Accident and critical illness coverage.
  • Pre-paid legal and ID theft protection.
  • Sick time and paid leaves (as required by law).
  • Employee assistance program (EAP).