Service Associate

2 days ago


Noblesville, Indiana, United States First Merchant's Bank Full time

At First Merchants Bank, we're seeking a highly skilled Service Associate to join our team. As a Service Associate, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current and future financial needs of our customers. Your key responsibilities will include:

* Responding to customer requests for banking transactions
* Answering customer inquiries and problems with solutions that meet the customer's current needs
* Continually building customer loyalty and customer advocates
* Contributing to overall banking center operation by balancing cash, daily transactions, vault, and ATM
* Understanding and ensuring compliance, regulations, and reporting
* Following information security policy and verification procedures to protect customer privacy
* Assisting with opening and/or closing banking center
* Actively participating in a high-performing sales environment by selling bank products, making customer referrals, and other activities to support the goals

To be successful in this position, you will require:

* High School Diploma or Equivalent
* 3 months of sales, cash handling, or related experience

We offer a competitive compensation package, including base pay, bonuses, paid time off, 401k with employer match, education reimbursement program, and additional benefits. Our vision is to enhance the financial wellness of the diverse communities we serve, and our mission is to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. We are an equal opportunity employer and welcome applications from diverse backgrounds.


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