Customer Service Team Lead

3 weeks ago


Provo, Utah, United States Serenity Healthcare Full time
Job Overview

Serenity Healthcare is seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to patients. As a key member of our customer service team, you will play a crucial role in guiding and supporting our representatives to ensure our patients receive the highest standard of care and compassion.

Key Responsibilities
  • Supervise and mentor customer service representatives to ensure seamless patient interactions and high-quality service delivery.
  • Monitor team performance, manage workflows, and handle escalated patient issues to maintain operational efficiency and compliance.
  • Collaborate with other departments to ensure cohesive and effective patient support and service delivery.
  • Assist with complex patient interactions, coordinating with clinics to ensure seamless patient care and satisfaction.
Requirements
  • High School Diploma/GED required
  • A minimum of 1-2 years of experience in a supervisor role, call center preferred.
  • Strong leadership and team management skills
  • Excellent verbal and written communication skills, with a strong patient-first mindset.
  • Skilled in de-escalation techniques
  • Problem-solving abilities and a passion for making a meaningful difference.
What We Offer
  • Accelerated career growth opportunities with clear advancement pathways.
  • Comprehensive insurance benefits (Medical, Dental, Vision) and 401K.
  • 10 PTO days and 10 holidays annually.
  • Employee access to Serenity's cutting-edge treatment options.
  • Access to corporate amenities, including an onsite gym.

Serenity Healthcare is committed to providing hope and healing through innovative, evidence-based approaches. If you are a patient, dependable leader with a passion for problem-solving and empathy, this is the role for you.



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