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Lead Rental/Retail Team Lead

2 months ago

Provo, Utah, United States Sundance Mountain Resort Full time
Job Summary

We are seeking a highly skilled and experienced Rental and Retail Operations Manager to join our team at Sundance Mountain Resort. As a key member of our operations team, you will be responsible for leading our rental and retail operations, ensuring exceptional guest experiences, and driving sales growth.

Key Responsibilities
  • Lead Rental and Retail Teams: Supervise and manage a team of rental and retail specialists, providing guidance, training, and coaching to ensure excellent guest service and sales performance.
  • Operational Excellence: Oversee the daily operations of the rental and retail departments, ensuring efficient processes, accurate inventory management, and effective use of resources.
  • Guest Experience: Foster a culture of exceptional guest service, ensuring that every interaction is positive, friendly, and memorable.
  • Sales Growth: Develop and implement strategies to drive sales growth, increase revenue, and improve profitability.
  • Inventory Management: Manage inventory levels, ensure accurate stock counts, and maintain a clean and organized retail environment.
  • Training and Development: Provide training and development opportunities for team members, ensuring they have the skills and knowledge needed to excel in their roles.
  • Reporting and Analysis: Analyze sales data, identify trends, and provide insights to inform business decisions.
Requirements
  • Experience: 2+ years of experience in a rental and retail environment, preferably in a ski resort or similar industry.
  • Leadership Skills: Proven leadership skills, with experience in supervising and managing teams.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, team members, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Technical Skills: Proficiency in inventory management software, point-of-sale systems, and other relevant technical tools.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Employee Discounts: Employee discounts on dining, resort activities, and amenities.
  • Active Season Pass: An active season pass to enjoy the resort's amenities and activities.