Vice President of Digital Guest Experience

1 week ago


Provo, Utah, United States Vail Resorts Full time
Job Overview

Vail Resorts is seeking a highly skilled and experienced Vice President of Guest Experience Technology to lead and manage a team of IT professionals responsible for delivering digital guest experiences across our resorts. The successful candidate will have a proven track record of driving technology innovation and business value through the evolution of our digital ecosystem.

Key Responsibilities
  • Develop and execute a multi-year product roadmap for the modernization of our applications, ensuring alignment with business objectives and stakeholder expectations.
  • Lead a team of senior leaders who oversee project managers, business analysts, developers, and consultants, driving continuous improvement and capability maturity throughout the software development life cycle.
  • Collaborate with business partners to identify and influence opportunities to drive business value through technology innovation, leveraging industry trends, data, and site statistics to inform strategy and roadmap.
  • Ensure all SOX and PCI compliance responsibilities are met and verified through our annual audit processes, working closely with external auditors, internal audit department, and IT risk and compliance team.
  • Develop and execute IT capital plans, enhancements, and modernization, focusing on delivering business value with defined ROI's for each capital investment.
Requirements
  • 15+ years of progressive experience in commercial and custom software application development and product management.
  • 10+ years' experience managing eCommerce, website development, and/or digital customer experience innovation.
  • 8+ years of experience managing a complex portfolio of projects across a diverse set of stakeholders.
  • 8+ years of experience managing an application with SOX, PCI, and Information Protection responsibilities.
  • 6+ years of experience presenting and influencing strategic and tactical plans to executive level stakeholders in IT and in the business.
Preferred Skills
  • Experience in application user interface design and user experience.
  • Experience designing and developing point of sale applications.
  • Experience in Travel, Hospitality, and/or Resort industries.
Benefits
  • Ski/Mountain Perks: Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
  • MORE employee discounts on lodging, food, gear, and mountain shuttles.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Excellent training and professional development.

Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday, and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate.



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