Customer Service Team Lead

1 week ago


Provo, Utah, United States Serenity Healthcare Full time
Job Title: Call Center Supervisor

At Serenity Healthcare, we are seeking a highly motivated and experienced Call Center Supervisor to lead our customer service team. As a Call Center Supervisor, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve exceptional customer satisfaction and service level agreements.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Monitor and analyze customer feedback and sentiment to identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide coaching and training to team members to enhance their skills and knowledge.
Requirements:
  • At least 1 year of experience as a customer service supervisor or in a similar role.
  • Proven track record of leading high-performing teams and achieving exceptional results.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Serenity Healthcare is a leading provider of healthcare technology solutions. We are committed to delivering exceptional customer service and support to our customers. If you are a motivated and experienced leader who is passionate about customer service, we encourage you to apply for this exciting opportunity.



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